Customer Support Specialist

hace 2 meses


San José, San José, Costa Rica Convera A tiempo completo

Job Summary

We are seeking a skilled Client Services Representative to join our Cross-Border Payments team. The ideal candidate will have excellent communication skills and the ability to handle client inquiries in a professional and timely manner.

Key Responsibilities

  • Client Support: Provide high-quality support to clients by responding to their inquiries, resolving issues, and escalating concerns to the sales team as needed.
  • Communication: Develop strong relationships with clients through effective communication and a customer-centric approach.
  • Problem-Solving: Utilize business and product knowledge to identify opportunities to refer clients to the sales team, increase revenue, and enhance the client experience.
  • Administrative Tasks: Maintain accurate records, ensure timely and accurate handling of client requests, and participate in team initiatives as needed.

Requirements

  • Technical Skills: Ability to navigate computerized data entry systems and familiarity with office productivity tools such as MS Office, Outlook, Excel, and SFDC.
  • Soft Skills: Professional telephone manner, ability to develop rapport with external customers, handle objections and complaints, and work under pressure.

About Convera

We are a leading global payment solutions provider, serving over 30,000 customers worldwide. Our team is passionate about delivering exceptional customer experiences and fostering a culture of inclusion and belonging. We offer a competitive benefits package, including market-competitive salaries, annual bonuses, and opportunities for career growth and development.



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