Customer Service Representative

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Amazon Support Services Costa Rica Srl. As a Customer Service Representative, you will play a critical role in providing exceptional support to Amazon employees globally, assisting with leave and disability-related inquiries.

Job Summary

This is a seasonal opportunity with an assignment duration of eleven (11) months based on business needs. You will be responsible for taking ownership of employee contacts, resolving DLS inquiries primarily via phone and chat contact channels, and serving as the first point of contact for Leave, Disability, and Accommodation related inquiries.

About the Team

The MHLS DLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. Our team is dedicated to building trust with our customers by providing accurate information and resolving issues in a timely manner.

Key Responsibilities:
  • Taking ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer obsession.
  • Receive and resolve DLS inquiries primarily via phone and chat contact channels.
  • Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.
Requirements

To be successful in this role, you should have:

  • 3-4+ years of contact center or equivalent experience.
  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
  • Basic knowledge or previous experience in US Federal and State Leave of Absence and Accommodations laws.
  • Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
  • Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Estimated Salary Range

$40,000 - $60,000 per year, depending on experience.

Please note that this salary range is an estimate and may vary based on individual qualifications and performance.



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