Customer Service Expert for FX and Payments

hace 1 mes


San José, San José, Costa Rica Convera A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Expert to join our team at Convera.

Key Responsibilities
  • Provide exceptional support to internal and external customers, ensuring their needs are met in a timely and professional manner.
  • Work closely with internal customer support and dealer support teams to manage workload and allocate resources effectively.
  • Evaluate customer feedback and identify opportunities to enhance customer satisfaction.
  • Conduct daily controls to ensure seamless day-to-day processing.
Requirements
  • Experience working in a fast-paced client-facing environment, preferably within the FX or payments sector.
  • Familiarity with the ANZ market.
  • A passion for delivering outstanding customer service and managing customer relationships.
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • Strong problem-solving abilities and effective communication skills.
  • Proactive leadership skills, with experience leading teams preferred.
Salary and Benefits

The successful candidate can expect a competitive salary of approximately $80,000 - $100,000 per annum, depending on experience, as well as a range of benefits, including health insurance, retirement savings plan, and paid time off.

About Convera

At Convera, we value innovation, collaboration, and customer satisfaction. Our company culture is built on five core values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, and High Achievers. We strive to create a work environment that fosters growth, creativity, and mutual respect.



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