Program Success Specialist

hace 7 días


San José, San José, Costa Rica Trevipay A tiempo completo

Unlock the power of seamless B2B payments with TreviPay, where innovation meets expertise. Our team is dedicated to helping clients thrive by streamlining transactions and providing working capital to drive growth.

As a Program Success Associate, you will play a vital role in facilitating $6 billion in transactions per year across 18 currencies for customers in over 27 countries. You will be responsible for managing payment and credit solutions for B2B companies globally, setting the stage for omni-channel B2B payments by extending terms, handling invoicing, and managing collections.

We take pride in our collaborative environment, where employees are empowered to challenge and grow every day. As a member of our team, you will have the opportunity to work on challenging projects, develop new skills, and contribute to our mission of making B2B payments easier, faster, and smarter.

Responsibilities:

- Exemplify TreviPay's Mission and Values

- Meet or exceed department metrics, program Service Level Agreements (SLAs), and department Service Level Standards (SLSs)

- De-escalate challenging customer situations, provide exceptional customer support, and route escalated requests to the appropriate team members

- Serve as a primary contact for clients, merchants, and customers, responding to common questions and issues regarding supported programs, systems, processes, and procedures

- Collaborate with other team members and leadership to improve processes, procedures, new implementations, and training documentation

Requirements:

- Minimum two years of customer support experience with heavy inbound call volume

- Motivated and enthusiastic individual with a desire to be in Customer Success

- Organized and self-sufficient with moderate supervision needed, able to communicate task summaries to leaders

- Ability to skillfully manage challenging customer situations

- Proficient in Outlook, Word, and Excel

Benefits:

- Competitive salary ($65,000 - $80,000 per annum)

- Generous paid time off

- Company-paid medical, dental, disability, and life insurance

- Casual work environment and dress code

Join TreviPay:



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