Senior Escalation Resolution Specialist

Smartsheet seeks an experienced Escalation Analyst to join its Technical Support team, responsible for assessing and monitoring customer escalations. This critical role ensures escalations are routed correctly and cataloged for leadership.This position focuses on identifying root causes of escalations to provide insights and opportunities for product and...

Smith+Nephew is a leading medical technology company that designs and manufactures innovative solutions to improve patient outcomes. We are committed to creating the greatest good for society, and our strongest investments are in our people and the patients we serve.About the RoleWe are seeking a Senior Dispute Resolution Specialist to join our team. This...

About NetskopeNetskope is a leading cloud security company that provides innovative solutions to protect data in the cloud. Our mission is to redefine cloud, network, and data security, and we're looking for a skilled professional to join our team as a Cloud Security Escalation Specialist.About the PositionAs a Cloud Security Escalation Specialist, you will...

Smartsheet seeks a highly skilled Customer Escalations Resolution Specialist to join their Technical Support team. This role is critical in ensuring that escalations are properly assessed, monitored, and resolved.This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work independently or collaboratively in a...

We're seeking an accomplished Senior Escalation Engineer to join our team. As a key member of our support group, you will deliver exceptional customer service by identifying and resolving complex issues related to Citrix Endpoint Management. With a strong background in enterprise support and critical thinking skills, you will excel in this role.**Job...

We are seeking a highly skilled Senior Asset Resolution Specialist to join our World Business Lenders, LLC team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining accurate details of REO properties.Key Responsibilities:Maintain and update records of REO properties, including property conditions,...

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and...

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a leading technology company, we're constantly innovating to provide seamless support experiences for our customers.The Customer Service & Support (CSS) organization is a key part of this mission, building trust and confidence through delivering...

Technical Support Escalation Engineer Role OverviewWe are seeking a highly skilled Technical Support Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, troubleshooting, and solving complex customer technical issues related to the Microsoft Graph API.This is an...

As a Payments Resolution Specialist with Convera, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions in our Santa Ana office. The role involves building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are...

About the RoleWe are seeking a highly skilled Senior AI Infrastructure Specialist to join our IT team at Boston Consulting Group. In this role, you will play a critical part in delivering exceptional technical support for our enterprise AI tools, ensuring smooth operations and rapid problem resolution.Key ResponsibilitiesProvide Level 3 technical support for...

World Business Lenders (WBL) is a U.S.-based company with a 100% remote workforce, providing general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium-sized businesses throughout the United States.This is a remote Contract/Consultant position with working hours typically between...

At TreviPay, we're dedicated to making B2B payments easier, faster, and smarter. As an Arbitration Resolution Specialist, you'll play a crucial role in ensuring our customers receive the best possible experience.Key Responsibilities:Exemplify TreviPay's Mission and ValuesMeet or exceed department metrics, program Service Level Agreements (SLA) and department...

About the Role:Convera is seeking a highly skilled Global Payment Resolution Specialist to join our team. As a key member of our payments team, you will play a critical role in facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions.Responsibilities:Identify Time/Rate critical...

At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our premier enterprise clients.Key Responsibilities:Provide timely and effective communication to customers...

About Cloud Software GroupWe provide cloud solutions for over 100 million users worldwide, making a difference in the lives of real people.Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.We are on the brink of a significant evolution and growth, and we need your expertise to drive it forward.Job...

Job Title:Senior Loan Operations SpecialistAbout the Job:We are seeking an experienced Senior Loan Operations Specialist to join our team at World Business Lenders, LLC. The ideal candidate will have a strong background in commercial loan origination, with expertise in U.S. federal and state commercial lending laws, rules, regulations, licensing...

About the Role:As a P2P Senior Associate at Zoetis, you will play a vital role in executing overall P2P activities, including accounting and reconciliation tasks. This position requires a strong understanding of financial administrative and accounting processes, as well as experience with ERP systems, such as SAP. Key Responsibilities:- Ensure P2P operations...

AireSpring Career Opportunity:Job Title: Senior Security Operations ManagerJob Summary: AireSpring is seeking a highly skilled Senior Security Operations Manager to lead our Tier 2 security and SD-WAN team. The ideal candidate will have a proven track record of managing complex security and networking operations, as well as coaching and mentoring team...

About This RoleCrg Solutions seeks a skilled NOC Technical Support Specialist to manage IT operations and network equipment.Key ResponsibilitiesManage IT operations and network equipment such as switches, firewalls, and access points.Provide support to resolve issues related to network infrastructure.Function as an escalation point for incidents not resolved...