Problem Manager

hace 2 meses


San José, San José, Costa Rica Equifax A tiempo completo

Are you a skilled IT professional looking for a new challenge? At Equifax, we are seeking a talented Problem Manager to join our team. This key role will involve working closely with the Change Process Owner and other change managers to ensure teams are aligned with the global change process.

Key Responsibilities:

  • Partner with the Change Process Owner and other change managers to ensure teams are aligned with the global change process.
  • Facilitate the request for change process to help meet business, compliance, schedule, and operational efficiency objectives.
  • Assist in the review and approval of change requests.
  • Lead the daily Enterprise Change Advisory Board meetings.
  • Manage and oversee the research and analysis efforts post incidents impacting Equifax systems and services.

Requirements:

  • Minimum of 2 years of IT experience.
  • Minimum of 2 years of experience in ITIL or ITSM.
  • Minimum of 2 years of ServiceNow experience.
  • English proficiency B2+

What Sets Us Apart:

Equifax is a dynamic and inclusive organization that offers comprehensive compensation and healthcare packages, on-site doctor and paramedics services, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, and organizational growth potential through our online learning platform with guided career tracks. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.


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