Rapid Response Team Manager
hace 1 mes
Splunk Inc is seeking a highly skilled and experienced Rapid Response Team Manager to join our Global Technical Support team. As a key member of our team, you will be responsible for providing day-to-day leadership, mentoring, and guidance to our Rapid Response Team (RRT). The RRT is responsible for the intake of customer Incident and escalation requests, assessing the nature of the incident, and figuring out which team or resources are needed to resolve the situation and/or restore service.
Key Responsibilities:- Provide leadership and direction to the rapid response team, ensuring all duties and tasks are being performed expertly and effectively during each shift.
- Partner with RRT Peers globally to ensure adequate coverage models, training plans, consistent delivery methods, and measurable outcomes.
- Partner with peers in Problem Management and other Teams within the Splunk Ecosystem to find opportunities to automate internal repeatable tasks to reduce repeatable risk for our customers and our teams.
- Work closely with various groups within Cloud Operations to drive efficiencies, including reviewing runbooks and key alert metrics, and overall health and stability of monitoring across our Cloud Platforms.
- Represent the Rapid Response Team in meetings/process changes and make recommendations on new procedures/processes.
- Act as a Liaison between various teams such as; monitoring teams, Global Support, and leadership for new processes, tools, and knowledge transfers.
- Monitor performance of rapid response team; including training and development opportunities, upskilling, tracking performance, and adhering to quarterly training plans.
- Provide responsibilities- including communicating/updating Executive leadership teams, participating in post-incident review, and ensuring action plans are followed through.
- Solve issues and participate in on-call support, ensuring stability and performance of Splunk products.
- Mentor new team members.
- Attract and hire top talent.
- 2-4 years in hands-on manager and/or strong team lead experience in either a technical Support Organization, Technical/Cloud Operations, or similar Incident/Escalation role.
- Flexible to work non-standard working hours which may include evening hours and/or weekends.
- Understanding of Cloud Services, such as AWS, Azure, GCP.
- Experience working with a framework or methodology such as ITSM, ITIL, DevOps, etc.
- Experienced in Systems Administration or Technical Operations.
- Hands-on experience maintaining and fix Linux/UNIX servers in a production environment.
- Calm and collected in stressful situations, such as a major service outage.
- Highly collaborative, but also able to take charge and drive a plan to completion.
- Comfortable working in a dynamic environment with highly technical teams.
- Customer success mentality, consistent track record, and ability to make good judgments and pivot to ensure resolution.
- Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary.
-
Rapid Response Team Manager
hace 2 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Global Technical Support: Manager, Rapid Response TeamSplunk is a leading provider of unified security and observability platforms, and we're looking for a skilled Manager to lead our Rapid Response Team. As a key member of our Global Technical Support team, you'll be responsible for providing day-to-day leadership, mentoring, and guidance to our team...
-
Rapid Response Team Manager
hace 1 día
San José, San José, Costa Rica Splunk Inc A tiempo completoJob SummarySplunk is a leader in providing a safer and more resilient digital world. As a Manager, you will oversee the day-to-day leadership, mentoring, and guidance of our Rapid Response Team (RRT). The RRT is responsible for handling customer Incident and escalation requests. You will be responsible for ensuring that all requests are handled efficiently...
-
Rapid Response Team Manager
hace 2 meses
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Inc. Seeks Experienced Manager for Rapid Response TeamSplunk Inc. is a leading provider of unified security and observability platforms. We are seeking an experienced Manager to lead our Rapid Response Team (RRT), responsible for handling customer incidents and escalations. The ideal candidate will have a strong background in technical support, cloud...
-
Splunk Rapid Response Team Manager
hace 1 mes
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout the RoleSplunk is seeking a highly skilled and experienced Manager to lead our Rapid Response Team (RRT). The RRT is responsible for providing day-to-day leadership, mentoring, and guidance to our team, ensuring that all duties and tasks are performed expertly and effectively during each shift.Key ResponsibilitiesProvide leadership and direction to the...
-
Operations Manager, DigiFlex Team
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Operations Manager, DigiFlex TeamWe are seeking an experienced Operations Manager to join our DigiFlex team at Amazon Support Services Costa Rica SRL. As a key member of our team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.Key Responsibilities:Manage a 20 to 25 member team...
-
Product Security Incident Response Team Member
hace 4 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout Splunk IncSplunk Inc is dedicated to building a safer and more resilient digital world. Our unified security and observability platform is trusted by the world's leading enterprises to keep their digital systems secure and reliable. As a company, we value our people and strive to create an amazing career destination. We believe that our employees'...
-
Amazon Operations Team Manager
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAt Amazon Support Services Costa Rica SRL, we're seeking a seasoned Operations Manager to drive strategy and execution for our Content Publishing, Quality, and International Expansion teams. This is a unique opportunity to shape the future of our digital media operations and lead highly operational teams.The ideal candidate will have a proven track record of...
-
Hotel Manager
hace 2 semanas
San José, San José, Costa Rica Hotel Presidente A tiempo completoHotel ManagerAs a Hotel Manager at Hotel Presidente, you will oversee the daily front desk and reservations operations. Your responsibilities will include ensuring prompt response to reservations requests, smooth check-in and check-out processes for guests, and handling guests' inquiries and resolving issues promptly and effectively. You will also maintain...
-
Digital Advertising Project Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Digital Advertising Project Manager to join our team at Amazon Advertising. As a key member of our team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process and product improvement projects.Key ResponsibilitiesProject manage the execution of...
-
Amazon Advertising Campaign Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Advertising is seeking a highly skilled Campaign & Creative Manager to join our team. As a key member of our advertising team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and analyzing data to drive process improvements.Key ResponsibilitiesProject manage the execution of advertising...
-
Digital Advertising Project Manager
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionAs a Campaign & Creative Manager Ii, Amazon Advertising, you will be responsible for delivering seamless campaign management experiences for our advertisers.About the RoleThis is a key position within our advertising team, where you will work closely with stakeholders to deliver results that matter to our advertisers for long-term growth. You...
-
Digital Advertising Project Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Digital Advertising Project Manager to join our team at Amazon Advertising. As a key member of our team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process improvements.Key ResponsibilitiesProject manage the execution of advertising campaigns...
-
Digital Advertising Project Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Campaign & Creative Manager to join our team at Amazon Advertising. As a key member of our team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process improvements to enhance cross-vertical and cross-locale efficiencies.Key...
-
Digital Advertising Project Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Campaign & Creative Manager to join our team at Amazon Advertising. As a key member of our team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process and product improvement projects.Key Responsibilities:Project manage the execution of...
-
Product Security Response Engineer
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoIntel's Product Assurance and Security (IPAS) team is chartered with building and maintaining customer trust through unparalleled security, privacy, and assurance of Intel products. This team drives security and assurance governance, identifies emerging threats, secures existing products through mitigations, and defines and initiates future security...
-
Hotel Manager
hace 2 semanas
San José, San José, Costa Rica Hotel en el centro de San José A tiempo completoJob SummaryAs the Front Desk and Reservations Manager at Hotel en el centro de San José, you will be responsible for overseeing the daily operations of the front desk and reservations team. This includes ensuring prompt responses to reservations requests, maintaining accurate records of room availability, and training and mentoring desk staff to uphold...
-
Digital Advertising Project Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Digital Advertising Project Manager to join our team at Amazon Advertising. As a key member of our team, you will be responsible for managing the execution of advertising campaigns, troubleshooting issues, and developing process and product improvement projects.Key ResponsibilitiesProject manage the execution of...
-
Senior Team Lead
hace 2 semanas
San José, San José, Costa Rica WNS Global Services A tiempo completoJob Title: Assistant ManagerJob Summary:We are seeking a highly motivated and experienced Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the successful delivery of our services.Key Responsibilities:Lead and motivate a team of professionals to achieve...
-
Campaign Manager I
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleAs a Campaign & Creative Manager at Amazon Advertising, you will play a key role in delivering seamless campaign management experiences for our advertisers. You will work closely with internal stakeholders to develop and implement innovative advertising solutions that drive business growth and customer satisfaction.Key ResponsibilitiesProject...
-
Front Desk Manager
hace 15 horas
San José, San José, Costa Rica Hotel Presidente A tiempo completo{"h1": "Hotel Front Desk Manager Job Description"}The Hotel Presidente is seeking a skilled Front Desk Manager to oversee daily front desk and reservations operations.Key ResponsibilitiesEnsure prompt response to reservations requestsEnsure smooth check-in and check-out process for guestsHandle guests’ inquiries and resolve issues promptly and...