Senior Team Lead
hace 2 semanas
Job Title: Assistant Manager
Job Summary:
We are seeking a highly motivated and experienced Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the successful delivery of our services.
Key Responsibilities:
- Lead and motivate a team of professionals to achieve their goals and objectives.
- Ensure the successful delivery of our services by overseeing all aspects of the operation.
- Develop and implement strategies to improve team performance and productivity.
- Provide coaching and feedback to team members to help them develop their skills and abilities.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- Relevant experience in handling a team.
- Proficient in English.
- Persuasive communication skills.
- Knowledge of customer service and sales processes.
- Strong etiquette and customer-focused skills.
- Planning and organizing skills.
- Result-oriented.
- Ability to analyze data and communicate effectively.
- Working knowledge of basic systems and applications (i.e. MS Office).
- Problem-solving and innovation skills.
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