Senior Team Leader, Order Management

hace 4 semanas


San José, San José, Costa Rica Arxada A tiempo completo

Job Summary

Arxada is seeking a Senior Team Leader to lead our Order Management team in San Jose, Costa Rica. As a key member of our supply chain/logistics segment, you will be responsible for developing and executing strategies to provide superior customer service.

Key Responsibilities

  • Lead a team of customer service specialists to ensure prompt and accurate processing of customer orders and inquiries.
  • Develop and maintain continuous process improvement programs to drive efficiency and customer satisfaction.
  • Collaborate with internal organizations to ensure alignment of business goals and strategies.
  • Manage and coordinate activities to ensure timely resolution of customer issues and complaints.
  • Drive consistent SAP utilization and recommend enhancements within the customer service functions.

Requirements

  • BA or BS degree or equivalent experience in Logistics, Supply Chain, or related field.
  • Minimum of 3-5 years in a supervisory role with strong communication, problem-solving, and organization skills.
  • English fluency necessary.
  • Knowledge of imports and exports in supply chain/logistics.
  • Ability to turn strategic thinking into operational actions.

About Arxada

Arxada is a global specialty chemicals business committed to solving the world's toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.

Arxada is an equal opportunity employer and welcomes applications from diverse candidates.


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