Order Management Specialist I
hace 4 semanas
**Key Responsibilities**:
As an Order Management Specialist at Emerson, you will be responsible for reviewing customer purchase orders in business systems, ensuring accurate and complete information, and communicating with customers through various channels to resolve any issues or collect missing information.
**Order Management**:
You will lead proactive communication to resolve purchase order issues, manage order backlog, and resolve order issues and delays to ensure timely delivery and a positive customer experience.
**Analytical Skills**:
You will analyze information in systems to make decisions that enable the company to deliver orders in compliance with customer expectations.
**Customer Service**:
You will maintain updated customer information in business systems and other databases, collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, and provide information required for quality and continuous improvement analysis.
**Compliance**:
You will ensure compliance with import/export, contract, and government requirements, review orders and quotes for compliance with business unit Terms and Conditions, Agreements, and standards, and perform correct date management according with policies and providers delivery dates.
**Teamwork**:
You will handle basic customer accounts, low and medium complex level accounts, and back up other team members as needed.
**Professional Development**:
You will complete all certifications and trainings required for the successful performance of this role and fulfill quality requirements.
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