Helpdesk Team Leader Role

hace 4 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About This Opportunity

Bill Gosling Outsourcing is seeking a skilled and experienced Helpdesk Team Leader to oversee the activities of our Helpdesk members and ensure exceptional customer service.

Key Responsibilities

  • Oversee Helpdesk staff to ensure that helpdesk support and service levels are being met
  • Assist the operational, support, and management team to ensure all clients receive the standard of service set out in the Company’s Mission Statement and Company Policy
  • Manage end-to-end helpdesk processes and maximize the use of our systems and technologies, ensuring effective processes
  • Champion company core values and other company programs to engage and motivate employees
  • Other duties as assigned

Requirements

  • Post-secondary education in a related IT field would be preferred
  • Minimum 2 years of experience in an Information Technology Management role within the Organization
  • Previous supervisory experience
  • Proven experience in IT infrastructure planning and development
  • Strong technical knowledge of Compute, Network, Security, Hardware, Software, and Virtual Environments
  • Able to analyze helpdesk processes and procedures and recommend possible improvements
  • Able to administer Windows Server and Domain Environment, and understand architecture services and domain security policies
  • Able to effectively troubleshoot and resolve issues as reported and/or escalate as required
  • Able to support the management and development of a team

Our Company Culture

We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth. Our core values include Never Satisfied, Able to Grow, Eager, Make Others Better, Creativity and Innovation, and Have Fun, Energetic. If these values resonate with you, we encourage you to continue reading and learn more about our team.

About Us

We have offices across the globe, including North America, the USA, the Philippines, Costa Rica, the UK, Trinidad & Tobago, and India. We are a leading provider of business solutions, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.

Why Choose Us

We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to work with a talented and diverse team. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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