National Programs Leader
hace 6 días
The National Programs Leader at Maximo Nivel Institute in Costa Rica is responsible for overseeing the Native English Program. This position requires strategic planning, sales, marketing, client service, class scheduling, diagnostic testing, and enrollments.
Key responsibilities include managing a team of 2-4 office staff, maintaining front office operations, and daily logistics. The leader must also generate excitement among team members and clients about providing great client service and meeting matriculation goals every month.
The National Programs Leader works closely with individuals to matriculate them into the Native English Program and collaborates with corporate clients to sell group programs to hotels, banks, restaurants, tour operators, and other businesses.
This role involves close collaboration with the Academic Director to provide excellent client service, schedule classes, and maximize monthly matriculations. As a member of the Executive Team, the National Programs Leader works closely with the Country Manager and the Director of International Programs.
Responsibilities also include generating regular reports using Microsoft Word and Excel: Daily cash box (receipts), Matriculation per class (FU Report), Monthly Class Schedule, and monthly book inventory, among others.
The National Programs Leader is accountable for setting high standards and enforcing policies, including Matriculation After Exam, Use of ORIGINAL textbooks, 'greeting hours,' and pulling non-paying clients out of classes, etc.
Requirements- Bachelor's Degree; Master's Degree preferred
- TEFL, TESOL, or CELTA Certification preferred
- Fluent English; Advanced Spanish required
- 3-5 years of professional experience, ideally in sales or client service environment
- Outstanding administrative and organizational skills; exceptional attention to detail
- Excellent computer skills including Excel, Word, PowerPoint, etc.
- Strong team skills and a 'love' for team training
- Must be ready to lead and manage a cross-cultural team
- Excellent interpersonal skills
- Excellent writing skills
- Focused on results—increasing matriculations and delivering great client service
- Adept at setting goals and managing competing priorities
- Metric driven; able to understand, analyze, and present data to support business decisions.
We offer an attractive salary package, estimated at around $60,000 - $80,000 per year, depending on qualifications and experience. Additionally, we provide opportunities for career growth and professional development in a dynamic and entrepreneurial environment.
Maximo Nivel is a leading organization in study abroad and educational travel in Latin America. We are an internationally-accredited organization with 4 local institutes in 3 countries — Costa Rica, Guatemala, and Peru. Our mission is to provide a real intercultural experience and make a positive impact on the local community.
We value our employees' contributions and strive to create a work environment that fosters teamwork, creativity, and continuous improvement. If you are a motivated and results-driven individual who shares our values and passion for education, we encourage you to apply for this exciting opportunity.
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