Brand Protection Specialist

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

About the Role


We are looking for an experienced risk manager to join our team at Amazon Support Services Costa Rica SRL - B20. As a risk manager, you will be responsible for investigating complex cases of suspected infringement of intellectual property and other abuse.



Key Responsibilities




  • Perform holistic investigations of brand's abuse reports, deep dives on brand and selling partner experience, identification of escalation root causes
  • Communication and engagement with internal and external stakeholders
  • Own and drive improvements to Amazon processes and tools resulting from deep dive findings in collaboration with partner teams


About the Team


Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores.



Basic Qualifications



  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Bachelor's degree or equivalent
  • Experience handling confidential information


Preferred Qualifications



  • 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
  • Professional auditing qualification, or similar risk or compliance credentials
  • Experience with SQL and Excel


We Are Looking For


Candidates who are passionate about protecting brands and customers from abuse. If you have a strong background in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience, we encourage you to apply.



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