Amazon Risk Investigations Program Manager II

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Imagine being part of a team that helps make Amazon.com the safest place to transact online. As a Program Manager in Buyer Risk Preventions (BRP), you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations. Your primary goal will be to minimize risk and maximize trust in Amazon.com.

The BRP team safeguards every financial transaction across all Amazon sites, striving to ensure that these efforts are transparent to legitimate customers. To achieve this, we design and build software systems, risk models, and operational processes that identify and neutralize new and growing fraud threats.

Your key responsibilities will include working closely with business teams to understand requirements, collaborating actively with Technology, Machine learning, and Operations teams to optimize business outcomes and customer experience. You will clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional teams, interacting with a broad cross-section of the Amazon organization as needed.

You will analyze and identify specific instances of risk, broader risk trends, and points of customer friction, developing scalable solutions for prevention. Collaboration with business teams and within BRP and cross-functional teams will be essential in solving problems, creating operational efficiencies, and delivering against high organizational standards.

To succeed in this role, you should have excellent experience as a Program Manager, with a strong ability to apply a breadth of tools, data sources, and analytical techniques to answer high-impact business questions. Proactive presentation of new insights in a concise and effective manner is crucial, as well as building robust operational and business metrics to determine improvement opportunities.

This is a high-impact role with goals that directly impact the bottom line of the business. We are open to hiring candidates to work out of one of the following locations: San Jose, Costa Rica.

We are looking for a seasoned individual with 3+ years of program or project management experience, including defining and implementing process improvement initiatives using data and metrics. Intermediate-level knowledge of Excel is required, as well as experience driving end-to-end delivery and communicating results to senior leadership.

A competitive estimated salary for this position is around $120,000 per year, considering the location and industry standards. The exact compensation may vary based on individual qualifications and experience.


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