Program Manager II, Fraud Risk Investigations, E-commerce Security

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Buyer Risk Prevention Program Manager Job Description

As a Program Manager in Buyer Risk Prevention (BRP), you will play a key role in making Amazon.com the safest place to transact online. Your mission will be to design and build software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.

In this role, you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations. You will work closely with business teams, understanding requirements, and making appropriate tradeoffs to optimize business outcomes and customer experience.

You will analyze and identify specific instances of risk, broader risk trends, and points of customer friction. You will develop scalable solutions for prevention, collaborating effectively with business teams and within BRP and cross-functional teams.

This is a high-impact role with goals that directly impact the bottom line of the business. As a seasoned Program Manager, you will apply a breadth of tools, data sources, and analytical techniques to answer high-impact business questions.

BASIC QUALIFICATIONS

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • Bachelor's degree
  • Knowledge of Excel at an intermediate level

PREFERRED QUALIFICATIONS

  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization


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