Fraud Prevention Program Manager

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Are you interested in understanding the complexities of identifying and mitigating fraudulent activities across a vast array of eCommerce transactions worldwide? How can we enhance trust within an online marketplace that connects countless buyers and sellers? What strategies will you employ to develop systems that evolve over time to proactively identify and counteract emerging fraud threats?

Amazon's Buyer Risk Prevention division is at the forefront of innovation, leveraging state-of-the-art machine learning techniques to devise sophisticated fraud prevention mechanisms for our customers.

Our team is committed to maintaining exceptional standards for our offerings:

  • Solutions that are exceptionally secure, dependable, and accessible, functioning at an extensive scale with unparalleled accuracy.
  • A workforce that is intelligent, dedicated to safeguarding customers, and enjoyable to work alongside.

Key Responsibilities:

As a Program Manager within the Buyer Risk Prevention team, you will work closely with fellow Program Managers and stakeholders to understand requirements and aid in the deployment of fraud prevention solutions across Amazon's established platforms supporting various payment initiatives.

You will collaborate with teams in Technology, Machine Learning, and Operations to ensure the effective execution of solutions.

Additionally, you will assist in analyzing specific risk scenarios, recognizing broader risk patterns, and contributing to the creation of scalable prevention strategies.

Moreover, you will facilitate stakeholder management and communication, keeping essential stakeholders updated on project developments, risks, and challenges.

A Typical Day:

You must be an effective communicator, capable of independently resolving issues and conveying insights to both technical and non-technical audiences.

This role holds significant influence, directly impacting the organization's financial performance.

The position requires a candidate with prior experience as a Program Manager in a highly ambiguous setting.

BASIC QUALIFICATIONS:

  • At least 1 year of experience in program or project management.
  • Minimum 1 year of experience in stakeholder management, collaborating with various technical and non-technical stakeholders across different organizational levels, driving end-to-end delivery, defining and implementing process enhancements using data and metrics, and reporting to senior leadership.

PREFERRED QUALIFICATIONS:

  • Over 2 years of experience in program or project management.
  • Familiarity with Lean principles and DMAIC methodology.
  • Experience in gathering requirements and producing clear, detailed requirement documents.
  • Intermediate proficiency in Excel (e.g., pivot tables & charts, data cleansing, array formulas).
  • Knowledge of SQL.


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