Fraud Investigation Operations Manager
hace 1 mes
We are seeking a highly skilled and experienced Fraud Investigation Operations Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Transaction Risk Management Services (TRMS) team, you will be responsible for overseeing and managing a team of investigators to ensure the highest level of quality, productivity, and service levels.
Key Responsibilities- Develop and implement strategies to drive business growth and improve operational efficiency
- Lead and manage a team of investigators to achieve quality, productivity, and service level targets
- Collaborate with cross-functional teams to deliver operational excellence and drive business results
- Identify and implement process improvements to enhance customer experience and reduce risk
- Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration
- 13+ years of operational and/or retail management experience
- 6+ years of team management experience
- Experience using data to influence business decisions
- Experience across the domain of risk management & fraud
- 3+ years of managing medium to large size cross-functional teams experience
- Knowledge of and proficiency in Excel and SQL
- Experience with Lean or Six Sigma analytical techniques
We offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
Join our team and contribute to the success of Amazon Support Services Costa Rica SRL.
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Operations Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to lead our Fraud Investigation team in Costa Rica. As a key member of our Amazon Support Services Costa Rica SRL team, you will be responsible for managing a team of investigators and driving the strategy and vision for our risk management operations.Key ResponsibilitiesDrive the strategy and...
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled Fraud Investigation Operations Manager, Risk Mitigation Lead to join our team in San Jose, CR. This role will be responsible for managing and directing a team of investigators to ensure the safe guarding of Amazon's selling platform.About the RoleDrive the strategy and vision for...
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Fraud Investigation Operations Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Transaction Risk Management Services (TRMS) team, you will be responsible for leading a team of investigators and driving the strategy and vision for our operation.Key ResponsibilitiesDrive the...
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Fraud Investigation Operations Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Fraud Investigation Operations Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Transaction Risk Management Services (TRMS) team, you will be responsible for overseeing and developing employee performance, implementing and managing processes, and reporting...
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Fraud Investigation Operations Manager
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Transaction Risk Management Services (TRMS) team, you will be responsible for leading a team of investigators in an organizational structure with multiple management levels based in San Jose,...
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Fraud Investigation Operations Manager
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Program Manager, Fraud Prevention Specialist
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Fraud Prevention Program Manager
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAre you interested in the complexities of identifying and mitigating fraudulent activities across a vast array of eCommerce transactions worldwide? How can we enhance trust within an online marketplace that connects countless buyers and sellers? What strategies will you employ to create systems that evolve over time to proactively identify and address...
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Fraud Prevention Program Manager
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAre you interested in understanding the complexities of identifying and mitigating fraudulent activities across a vast array of eCommerce transactions worldwide? How can we enhance trust within an online marketplace that connects countless buyers and sellers? What strategies will you employ to develop systems that evolve over time to proactively identify and...
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Fraud Prevention Program Manager
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San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAre you interested in the complexities of identifying and mitigating fraudulent activities across a vast array of eCommerce transactions worldwide? How can we enhance trust within an online marketplace where countless buyers and sellers interact? What strategies will you employ to create systems that evolve to proactively identify and counteract emerging...
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Investigation Execution Specialist
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Operations Manager
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Amazon Fraud Investigator
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Compliance and Risk Prevention Specialist
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Customer Operations Manager
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Support Operations Specialist
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