Fraud Investigation Operations Manager

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled and experienced Fraud Investigation Operations Manager to join our team at Amazon Support Services Costa Rica SRL. As a key member of our Transaction Risk Management Services (TRMS) team, you will be responsible for overseeing and managing a team of investigators to ensure the highest level of quality, productivity, and service levels.

Key Responsibilities
  • Develop and implement strategies to drive business growth and improve operational efficiency
  • Lead and manage a team of investigators to achieve quality, productivity, and service level targets
  • Collaborate with cross-functional teams to deliver operational excellence and drive business results
  • Identify and implement process improvements to enhance customer experience and reduce risk
  • Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration
Requirements
  • 13+ years of operational and/or retail management experience
  • 6+ years of team management experience
  • Experience using data to influence business decisions
  • Experience across the domain of risk management & fraud
Preferred Qualifications
  • 3+ years of managing medium to large size cross-functional teams experience
  • Knowledge of and proficiency in Excel and SQL
  • Experience with Lean or Six Sigma analytical techniques
What We Offer

We offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

Join our team and contribute to the success of Amazon Support Services Costa Rica SRL.


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