Amazon Fraud Investigator
hace 3 semanas
Job Summary
We are seeking a highly skilled and detail-oriented Amazon Fraud Investigator to join our team in Costa Rica. As a key member of our Buyer Abuse Operations team, you will be responsible for investigating suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
Key Responsibilities
- Investigate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand.
- Resolve around 100+ tasks on a daily basis, following processes and procedures from SOPs.
- Adapt quickly to changes in processes, procedures, and SOPs.
- Use critical thinking and analytical skills to identify patterns and behaviors.
Requirements
- 6+ months of customer service experience.
- Experience in payments or e-commerce.
- Ability to work a flexible schedule, including weekends, nights, and/or holidays.
- Fluency in English (speaking, writing, and reading).
About Us
Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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