Amazon Fraud Investigator

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Amazon Fraud Investigator to join our team in Costa Rica. As a key member of our Buyer Abuse Operations team, you will be responsible for investigating suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants.

Key Responsibilities

  • Investigate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand.
  • Resolve around 100+ tasks on a daily basis, following processes and procedures from SOPs.
  • Adapt quickly to changes in processes, procedures, and SOPs.
  • Use critical thinking and analytical skills to identify patterns and behaviors.

Requirements

  • 6+ months of customer service experience.
  • Experience in payments or e-commerce.
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays.
  • Fluency in English (speaking, writing, and reading).

About Us

Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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