Operations Manager

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking an experienced Operations Manager to lead our Fraud Investigation team in Costa Rica. As a key member of our Amazon Support Services Costa Rica SRL team, you will be responsible for managing a team of investigators and driving the strategy and vision for our risk management operations.

Key Responsibilities
  • Drive the strategy and vision for our risk management operations, making independent decisions with sound judgment to manage the team and achieve goals.
  • Facilitate understanding of broader organizational tenets and strategic goals for the business.
  • Lead planning and execution of Service Level Agreements (SLAs), capacity, and workflow plans for functional areas.
  • Organize team structure to ensure scalability for present and future volume needs.
  • Identify opportunities and risks, dive deep, and work with internal and external teams to implement solutions.
  • Define metrics, goals, and strategic direction across functional areas in support of overall group vision.
  • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
  • Work with various Amazon internal teams to provide operational support.
  • Lead initiatives and champion projects within and outside of the organization or region.
  • Innovate by driving continuous enhancements and operational efficiencies across all process areas.
Requirements
  • 13+ years of operational and/or retail management experience.
  • 6+ years of team management experience.
  • Experience using data to influence business decisions.
  • Experience across the domain of risk management & fraud.
Preferred Qualifications
  • 3+ years of managing medium to large size cross-functional teams experience.
  • Knowledge of and proficiency in Excel and SQL.
  • Experience with Lean or Six Sigma analytical techniques.
About Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL is a leading provider of risk management and fraud investigation services. We are committed to delivering exceptional results and building a culture of excellence.


  • Operations Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly motivated Support Operations Manager to join our team in Costa Rica. As a key member of our organization, you will be responsible for managing a team of L4 and L5 managers and their respective teams, with a focus on delivering a world-class support experience for our Vendors and Carriers.Key ResponsibilitiesLead a team...

  • Operations Manager

    hace 21 horas


    San José, San José, Costa Rica Ingram Micro A tiempo completo

    At Ingram Micro, we're looking for a skilled Operations Manager to oversee the day-to-day activities of our warehouse operations.Responsibilities include:Administering and operating the organization's warehouses, including processing, packaging and storage of supplies, materials and equipment.Ensuring the effectiveness of operating procedures, space...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Organization OverviewAt Microsoft, we're driven by a passion for innovation and a commitment to excellence. Our Enterprise Direct Services team is responsible for providing direct and centralized operations services for Direct Enterprise Agreement customers, ensuring seamless transactions with Microsoft. We're seeking a talented individual to join our team...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    Job Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...

  • Snacks Operations Manager

    hace 4 semanas


    San José, San José, Costa Rica Kellanova A tiempo completo

    Unlock Your Potential as a Snacks Operations ManagerAre you passionate about driving business growth and enhancing brand visibility? We're seeking a skilled Snacks Operations Manager to join our Commercial Team at Kellanova. As a key member of our team, you'll be responsible for developing and executing customer-centric marketing strategies to drive sales...

  • AI Operations Manager

    hace 1 semana


    San José, San José, Costa Rica Microsoft A tiempo completo

    The AI Operations Team at Microsoft is the cornerstone of driving machine learning and AI technology across various domains and scenarios. As an AI Operations Manager, you will have the opportunity to work on cutting-edge projects that leverage Microsoft's cloud and AI platforms, such as Azure, Cognitive Services, and Power Platform. You will collaborate...


  • San José, San José, Costa Rica Gensler A tiempo completo

    Financial Operations ManagerThe Financial Operations Manager is responsible for the day-to-day operations of the finance department and provides financial leadership and management for the Costa Rica office. This requires a close working relationship with the Regional & Firmwide Accounting and Finance teams, as well as Office Directors, Studio Directors, and...

  • Operations Manager

    hace 2 meses


    San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Group Manager to lead our Operations team in Microsoft Business Operations. As a key member of our organization, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key...

  • Operations Manager

    hace 6 días


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Our Organization**We are a global team of professionals dedicated to providing debt recovery solutions for consumers. Our mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.The Manager Operations primary responsibilities include coordination of production activities...


  • San José, San José, Costa Rica Philippines Outsourcing Solution A tiempo completo

    At Philippines Outsourcing Solution, we're seeking a seasoned **Senior Team Lead** to drive our company's operations forward. Your expertise will help us improve efficiency, productivity, and profitability. Key responsibilities include:Monitoring healthcare company operations and analyzing key metricsKey Responsibilities:- Analyze financial data and use it...

  • Operations Manager I

    hace 7 días


    San José, San José, Costa Rica Pk Global A tiempo completo

    Operations Manager I Job DescriptionAt Pk Global, we are seeking an experienced Operations Manager I to join our team. This key role will be responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.Key Responsibilities:Analyze and maintain all Client Service Level...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Job Title: Group Manager, OperationsAbout the RoleWe are seeking a highly skilled and experienced Group Manager, Operations to join our team at Microsoft. As a Group Manager, you will be responsible for leading a team of operations professionals to deliver critical operational services that enable compliant, accurate, and timely transactions and world-class...

  • Operations Manager

    hace 2 semanas


    San José, San José, Costa Rica Transperfect A tiempo completo

    Job SummaryThe Operations Manager is responsible for the day-to-day management of the call center, ensuring all resources are in place to deliver exceptional service. This role requires strong leadership and communication skills to manage a team of supervisors and interpreters, driving performance and quality.Key ResponsibilitiesManage team performance,...

  • Senior Operations Manager

    hace 2 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Microsoft. As a key member of our Operations team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key Responsibilities* Lead a team of...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Senior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...

  • Sales Operations Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Key Responsibilities:As a Sales Operations Manager at Amazon Support Services Costa Rica Srl - B20, you will be responsible for executing goals and strategic direction for the team, ensuring alignment with broader business goals and vision. You will conduct deep dive analytics on issues affecting Seller business performance and provide the Voice of the...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**: Payment Operations Manager**Location**: Hybrid**Duration**: 6+ months contract with possible extension**Contract Type**: W2 Only**Pay Range**: $50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial Services organization at Intelliswift...

  • AP Operations Manager

    hace 2 semanas


    San José, San José, Costa Rica Splunk A tiempo completo

    A key aspect of Splunk's Unified Security and Observability Platform is its ability to foster a culture of authenticity and inclusivity among its 11,000+ global organizations. As a Manager, AP Operations, you will play a pivotal role in establishing our Costa Rica shared services center and leading the Global AP process. This position will report to the...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Role OverviewWe are seeking a skilled and experienced Operations Team Manager to join our team at Bill Gosling Outsourcing. As an Operations Team Manager, you will be responsible for leading and motivating a team to achieve targets and contribute to the company's objectives.Key ResponsibilitiesDeliver coaching and constructive feedback to employees to...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewMicrosoft is seeking a highly skilled Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving process excellence across our global customer base.ResponsibilitiesContracting and Order ManagementManage the validation and execution of...