Operations Manager
hace 2 meses
We are seeking an experienced Operations Manager to lead our Fraud Investigation team in Costa Rica. As a key member of our Amazon Support Services Costa Rica SRL team, you will be responsible for managing a team of investigators and driving the strategy and vision for our risk management operations.
Key Responsibilities- Drive the strategy and vision for our risk management operations, making independent decisions with sound judgment to manage the team and achieve goals.
- Facilitate understanding of broader organizational tenets and strategic goals for the business.
- Lead planning and execution of Service Level Agreements (SLAs), capacity, and workflow plans for functional areas.
- Organize team structure to ensure scalability for present and future volume needs.
- Identify opportunities and risks, dive deep, and work with internal and external teams to implement solutions.
- Define metrics, goals, and strategic direction across functional areas in support of overall group vision.
- Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Work with various Amazon internal teams to provide operational support.
- Lead initiatives and champion projects within and outside of the organization or region.
- Innovate by driving continuous enhancements and operational efficiencies across all process areas.
- 13+ years of operational and/or retail management experience.
- 6+ years of team management experience.
- Experience using data to influence business decisions.
- Experience across the domain of risk management & fraud.
- 3+ years of managing medium to large size cross-functional teams experience.
- Knowledge of and proficiency in Excel and SQL.
- Experience with Lean or Six Sigma analytical techniques.
Amazon Support Services Costa Rica SRL is a leading provider of risk management and fraud investigation services. We are committed to delivering exceptional results and building a culture of excellence.
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