Program Manager, Buyer Abuse Prevention Specialist

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled Program Manager to join our Abuse Prevention team. As a Program Manager, you will be responsible for leading highly impactful programs and engaging with cross-functional teams to implement your program strategy and drive execution.

About the Team

The mission of the Abuse Prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.

Responsibilities

  • Drive product and program planning to improve seller satisfaction
  • Collaborate with product, design, business, and engineering on roadmap prioritization
  • Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
  • Support and enhance existing products with thoughtful and measurable impact

Requirements

  • 3+ years of program or project management experience
  • 3+ years of working cross-functionally with tech and non-tech teams experience
  • 3+ years of delivering cross-functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements

Location

San Jose, Costa Rica

Experience

  • Experience implementing repeatable processes and driving automation or standardization
  • Experience in data mining, data management, reporting, and SQL queries


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