Senior Billing Resolution Expert
hace 1 mes
We are seeking a highly skilled professional to perform end-to-end billing process root cause analysis, identify and implement solutions, and provide feedback to enhance current processes.
Main Responsibilities:
- Work dispute cases daily and respond within service level agreements.
- Respond to requests and maintain open communication between teams and other departments.
- Contact internal or external parties to facilitate dispute resolution.
- Maintain up-to-date disputes follow-up comments in designated software.
- Proactively monitor dispute patterns and notify management of any alerts.
- Prepare, review, and organize paperwork for disputes resolved.
Requirements:
- Bachelor's degree in business or related field.
- Advanced English language skills.
- 2-4 years of experience in Order to Cash (O2C) operations.
- Minimum 2 years of Procure to Pay (P2P) experience preferred.
- Proficiency in Microsoft Excel 2010: pivot tables, macros, formulas, etc.
- Microsoft Outlook 2010 knowledge.
- Basic to intermediate accounting background.
- Tableau, SQL, RPA (UiPath), and Scripting skills are a plus.
Desired Skills:
- Excellent attention to detail and organizational skills.
- Self-motivated.
- Strong sense of productive focus.
- Excellent time management skills.
- Able to analyze facts and circumstances and determine an appropriate course of action.
- Strong customer service and communication skills.
- Great attitude, teamwork, and willingness to learn.
- Able to follow instructions, prioritize effectively.
- Able to work in a fast-paced, results-driven environment.
- Able to drive process-based improvement.
Estimated Salary: $65,000 - $85,000 per annum.
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