Senior Billing Resolution Expert

hace 1 mes


San José, San José, Costa Rica World Fuel Services A tiempo completo
Job Summary

We are seeking a highly skilled professional to perform end-to-end billing process root cause analysis, identify and implement solutions, and provide feedback to enhance current processes.

Main Responsibilities:

  • Work dispute cases daily and respond within service level agreements.
  • Respond to requests and maintain open communication between teams and other departments.
  • Contact internal or external parties to facilitate dispute resolution.
  • Maintain up-to-date disputes follow-up comments in designated software.
  • Proactively monitor dispute patterns and notify management of any alerts.
  • Prepare, review, and organize paperwork for disputes resolved.

Requirements:

  • Bachelor's degree in business or related field.
  • Advanced English language skills.
  • 2-4 years of experience in Order to Cash (O2C) operations.
  • Minimum 2 years of Procure to Pay (P2P) experience preferred.
  • Proficiency in Microsoft Excel 2010: pivot tables, macros, formulas, etc.
  • Microsoft Outlook 2010 knowledge.
  • Basic to intermediate accounting background.
  • Tableau, SQL, RPA (UiPath), and Scripting skills are a plus.

Desired Skills:

  • Excellent attention to detail and organizational skills.
  • Self-motivated.
  • Strong sense of productive focus.
  • Excellent time management skills.
  • Able to analyze facts and circumstances and determine an appropriate course of action.
  • Strong customer service and communication skills.
  • Great attitude, teamwork, and willingness to learn.
  • Able to follow instructions, prioritize effectively.
  • Able to work in a fast-paced, results-driven environment.
  • Able to drive process-based improvement.

Estimated Salary: $65,000 - $85,000 per annum.



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