Chargeback Gross To Net Operations Specialist

hace 3 días


San José, San José, Costa Rica Pfizer A tiempo completo
About the Role

Pfizer's Global Financial Solutions (GFS) Shared Services is a leading provider of financial shared services, with a strong presence in Europe, Asia, Latin America, and Eastern Europe. As a key member of the team, you will be responsible for processing chargeback claims for wholesalers in the US and Puerto Rico, ensuring timely and accurate resolution of exceptions related to contracts, products, and membership.

You will regularly interface with internal and external customers, including GFS Americas, Wholesalers, Contract teams, Business Technology, and A/R and Collections. Your attention to detail and analytical skills will be essential in identifying data and systems issues related to wholesaler chargeback submissions, allowing you to work towards eliminating recurring issues and rework.

Responsibilities
  • Process chargeback claims for wholesalers in the US and Puerto Rico, ensuring timely and accurate payment.
  • Research and dispute chargeback claims submitted from wholesalers and/or distributors, comparing debit memos received to information provided in Pfizer's contracts.
  • Collaborate with colleagues to review processes, metrics, industry updates, and issues pertaining to chargebacks and membership.
  • Manage Chargeback and Membership Work in Process (WIP) lines and shared Chargeback and Membership mailboxes.
  • Provide audit research and support for Chargebacks and Memberships, as well as project research for Chargebacks and Memberships.
  • Participate in GFS Americas order-to-cash initiatives as needed, interfacing regularly with business units supported.
Qualifications
  • Bachelor's degree or career progress from an accredited institution, preferably in Business or Finance.
  • 1-2 years of experience required, ideally in a Finance or data processing related position.
  • Attention to detail, problem-solving, and strong analytical skills.
  • Strong communication skills and a team player, able to work independently in a team environment.
  • Maintain a high degree of accuracy and attention to detail, organizing and processing a high volume of transactions.
What We Offer

Pfizer is an equal opportunity employer, committed to equal employment opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, or disability.

We offer a competitive salary range of $65,000 - $80,000 per year, based on location and experience. This role requires flexibility in working hours, with peak periods each quarter, as well as collaborative work in a highly team-based environment. If you are a motivated and detail-oriented individual looking for a challenging role in finance, please apply.



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