Business Process Optimization Manager

hace 6 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
Job Summary

We are seeking an experienced Business Process Optimization Manager to join our team. This is a challenging role that requires strong leadership and analytical skills.

Responsibilities
  • Lead multiple client groups, setting objectives, analyzing metrics, and ensuring the company meets its goals.
  • Work with senior management to integrate the company vision and core values into operational strategies.
  • Develop strong client relationships in a professional manner, aligning with the company's mission statement.
  • Manage all client reporting, internal reporting, and billing requirements in a timely manner.
  • Performance manage direct reports and teams to drive growth and development.
Requirements
  • 2+ years of experience managing 100+ people in an outsourced call center environment.
  • Strong problem-solving skills, preferably with a 6 Sigma green belt certification.
  • Able to build high-trust, high-performance cultures and lead by example.
  • Skilled team player with a track record of partnership with internal and external stakeholders.
What We Offer

We provide a fun, diverse, and engaging workplace that promotes both personal and professional growth. Our competitive salary for this position is around $80,000 - $110,000 per year, depending on location and experience.



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