Network Support Specialist

hace 1 semana


San José, San José, Costa Rica Clearsource A tiempo completo

About ClearSource

ClearSource is passionate about delivering exceptional customer experiences and solving complex technical issues.

The Role

We are seeking a highly skilled Network Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, helping them to successfully implement software solutions and resolve technical issues.

Duties and Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Take ownership of customer cases, ensuring prompt resolution and excellent customer experience.
  • Develop and maintain Knowledge Base articles and other support resources to enhance customer self-service capabilities.
  • Collaborate with sales, development, and technical support teams to deliver seamless customer experiences.
  • Participate in quality assurance testing to ensure product reliability and identify areas for improvement.
  • Stay up-to-date with industry trends, technologies, and best practices to continuously improve skills and knowledge.

Requirements

  • 2-4 years of high-level technical support experience, preferably in Windows networking.
  • Detailed understanding of Windows-based networks and Windows servers.
  • Proficiency in Windows, MS Office, Outlook, and Internet technologies.
  • Bachelor's degree in Computer Science or related field (desired).
  • Strong written and oral communication skills, with ability to work effectively with cross-functional teams.
  • Able to adapt quickly to new tasks, technologies, and priorities.

What You'll Get Out Of It

This role offers a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications, plus opportunities for professional growth and development in a dynamic, innovative environment.


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