Network Support Specialist
hace 1 semana
About ClearSource
ClearSource is passionate about delivering exceptional customer experiences and solving complex technical issues.
The Role
We are seeking a highly skilled Network Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, helping them to successfully implement software solutions and resolve technical issues.
Duties and Responsibilities
- Provide timely and effective technical support to customers via phone, email, and chat.
- Take ownership of customer cases, ensuring prompt resolution and excellent customer experience.
- Develop and maintain Knowledge Base articles and other support resources to enhance customer self-service capabilities.
- Collaborate with sales, development, and technical support teams to deliver seamless customer experiences.
- Participate in quality assurance testing to ensure product reliability and identify areas for improvement.
- Stay up-to-date with industry trends, technologies, and best practices to continuously improve skills and knowledge.
Requirements
- 2-4 years of high-level technical support experience, preferably in Windows networking.
- Detailed understanding of Windows-based networks and Windows servers.
- Proficiency in Windows, MS Office, Outlook, and Internet technologies.
- Bachelor's degree in Computer Science or related field (desired).
- Strong written and oral communication skills, with ability to work effectively with cross-functional teams.
- Able to adapt quickly to new tasks, technologies, and priorities.
What You'll Get Out Of It
This role offers a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications, plus opportunities for professional growth and development in a dynamic, innovative environment.
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