Technical Network Support Specialist

hace 1 día


San José, San José, Costa Rica Nitel A tiempo completo

**Company Overview**

Nitel is a leading provider of managed network services, dedicated to delivering high-quality solutions that meet the evolving needs of our customers.

Sales not disclosed

Job Description:

We are seeking an experienced Network Analyst II to join our team. As a key member of our technical staff, you will be responsible for configuring, turning up, and supporting Nitel-managed hardware in the field.

You will process orders, maintain and monitor managed hardware health, manage uptime records, contribute to team growth and development, and handle both planned and unplanned network events.

Your collaboration and teamwork skills will be essential as you work closely with the Provisioning, NOC, and Engineering teams at Nitel.

Key Responsibilities:

  • Review and validate core hardware configurations for customer orders
  • Configure, ship, and turn-up managed equipment for customer sites
  • Actively monitor and maintain existing managed equipment for customer sites
  • Identify technical problems and propose suitable solutions
  • Process disconnects and returns of managed equipment from customer sites
  • Order, process, and track inventory in departmental databases
  • Share technical knowledge and experience with Network Analyst colleagues
  • Meet quality, productivity, turnaround time, and other expectations
  • Contribute to continuous process improvement to ensure high levels of customer satisfaction and reduce disconnects
  • Maintain professional and technical knowledge of hardware by reading industry publications and attending job-related seminars/courses
  • Adhere to policies, procedures, and Nitel's professional code of conduct

Requirements:

  • Bachelor's degree in a technical discipline (Network Engineering, Computer Networking, or related field)
  • Minimum of two years of relevant experience; preferred
  • Minimum of one year of experience with Cisco Routers
  • Working knowledge of Cisco Routers, Firewalls, and Switches
  • Working knowledge of Adtran Routers, IADs, and IP Phones
  • Working knowledge of routing protocols (BGP, OSPF, EIGRP)
  • Knowledge of Internet Access Technologies (T1, Ethernet, Ethernet over Copper, DS3) IPv4 and IPv6 subnetting and assignments
  • Working knowledge of MPLS, VPN, Layer 2/3, and Point-to-Point networks IPSEC/SSL VPN Tunnels Site-to-Site and Remote Access Tunnels
  • CCNA/CCNP certifications; a plus
  • Strong organizational and troubleshooting skills
  • Ability to simplify and explain technical information to others
  • Good project management skills
  • A go-getting personality who is not afraid of going the extra mile
  • A healthy obsession with detail
  • Initiative, resourcefulness, and teamwork
  • A-game in hustle

What We Value:

  • Customer Focus
  • Empowerment
  • Integrity
  • Teamwork
  • Continuous Improvement


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