Distinguished Network Infrastructure Specialist

hace 9 horas


San José, San José, Costa Rica Emerson A tiempo completo

Job Summary:

Emerson is seeking a highly skilled and experienced Network Infrastructure Specialist to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our Local Area Network (LAN) infrastructure.

Key Responsibilities:

  • Ensure LAN Monitoring Service is fully operational, up-to-date, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner
  • Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure, including formal Service Level Agreements over multiple sites and countries, across several World Areas and Emerson businesses
  • Ensure LAN equipment, Central LAN tools, and relevant configurations are properly backed-up to allow restore
  • Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
  • Properly escalate LAN-related IT Service Desk tickets and retain ownership until resolution or hand-off to the appropriate support team, acting as an interface between the Central Service customer and other IT groups or vendors when needed
  • Create and document LAN configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
  • Collaborate and actively feed-back to the Design Team and Management to develop and improve LAN and Telephony solutions and design
  • Counsel local IT, new members of the team, and interns on LAN Infrastructure Services as needed

Requirements:

  • Education to degree level or equivalent; experience may be considered in lieu of formal education
  • Minimum 1-2 years of experience in a LAN management role, preferably in an Enterprise environment
  • ITIL certification or equivalent awareness is beneficial
  • Fluency in business English (speaking/writing); knowledge of additional languages, especially Romanian, Tagalog, and Spanish, is an advantage
  • Specific skills and experience include Cisco Certified Network Administrator (CCNA) or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS, Microsoft Windows (Server/Client) and Office basic administration skills, experience working with LAN monitoring tools, and service desk ticketing systems
  • Effective communication and analytical capabilities, demonstrated problem-solving skills, flexible attitude towards working hours, and willingness to travel for short periods


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