Distinguished Network Infrastructure Specialist
hace 9 horas
Job Summary:
Emerson is seeking a highly skilled and experienced Network Infrastructure Specialist to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our Local Area Network (LAN) infrastructure.
Key Responsibilities:
- Ensure LAN Monitoring Service is fully operational, up-to-date, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner
- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure, including formal Service Level Agreements over multiple sites and countries, across several World Areas and Emerson businesses
- Ensure LAN equipment, Central LAN tools, and relevant configurations are properly backed-up to allow restore
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
- Properly escalate LAN-related IT Service Desk tickets and retain ownership until resolution or hand-off to the appropriate support team, acting as an interface between the Central Service customer and other IT groups or vendors when needed
- Create and document LAN configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
- Collaborate and actively feed-back to the Design Team and Management to develop and improve LAN and Telephony solutions and design
- Counsel local IT, new members of the team, and interns on LAN Infrastructure Services as needed
Requirements:
- Education to degree level or equivalent; experience may be considered in lieu of formal education
- Minimum 1-2 years of experience in a LAN management role, preferably in an Enterprise environment
- ITIL certification or equivalent awareness is beneficial
- Fluency in business English (speaking/writing); knowledge of additional languages, especially Romanian, Tagalog, and Spanish, is an advantage
- Specific skills and experience include Cisco Certified Network Administrator (CCNA) or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS, Microsoft Windows (Server/Client) and Office basic administration skills, experience working with LAN monitoring tools, and service desk ticketing systems
- Effective communication and analytical capabilities, demonstrated problem-solving skills, flexible attitude towards working hours, and willingness to travel for short periods
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