LAN Infrastructure Support Specialist

hace 3 días


San José, San José, Costa Rica Emerson A tiempo completo

About the Role

We are seeking a highly skilled LAN Infrastructure Support Specialist to join our team at Emerson. In this role, you will be responsible for ensuring the smooth operation of our Local Area Network (LAN) infrastructure across multiple sites and countries.

Key Responsibilities

  • Ensure that the LAN Monitoring Service is fully operational and kept up-to-date, contributing to its ongoing improvement by providing feedback to the Monitoring Service owner.
  • Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure, including formal Service Level Agreements over multiple sites and countries.
  • Ensure LAN equipment, Central LAN tools, and relevant configurations are properly backed-up to allow for restore.
  • Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents.
  • Escalate LAN-related IT Service Desk tickets and retain ownership until resolution or hand-off to the appropriate support team.
  • Create and document LAN configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering.
  • Collaborate with the Design Team and Management to develop and improve LAN and Telephony solutions and design.
  • Coach local IT, new members of the team, and interns on LAN Infrastructure Services as needed.

Requirements

  • Education to degree level or equivalent, with experience considered in lieu of formal education.
  • Minimum 1-2 years of experience in a LAN management role, preferably in an Enterprise environment.
  • ITIL certification or equivalent awareness is beneficial.
  • Fluency in business English (speaking/writing), with other languages such as Romanian, Tagalog, and Spanish being an advantage.

Skills and Qualifications

  • Cisco Certified Network Administrator (CCNA) or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS.
  • Microsoft Windows (Server/Client) and Office basic administration skills.
  • Experience working with LAN monitoring tools.
  • Experience with service desk ticketing systems.
  • Effective communication skills, with excellent verbal and written communication.
  • Willingness to travel for short periods.
  • Strong analytical capabilities and demonstrated problem-solving skills.
  • Flexible attitude towards working hours.

Compensation

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.



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