Technical Infrastructure Specialist

hace 9 horas


San José, San José, Costa Rica Syniverse A tiempo completo
About the Role

We are seeking a highly skilled Technical Infrastructure Specialist to join our team at Syniverse. This individual will be responsible for providing escalated technical support for complex technical issues, coordinating support cases, and leading internal technical resources to resolution.

Key Responsibilities
  • Provide expert-level technical support for critical infrastructure components
  • Lead cross-functional teams to resolve complex technical issues
  • Analyze and troubleshoot system performance issues
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with vendors and external partners to resolve technical issues
Requirements
  • Bachelor's degree in Computer Science or related field
  • Exceptional customer service skills and ability to communicate effectively with technical and non-technical stakeholders
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Preferred certifications: Oracle Certified Professional (OCP) or SQL Server Certified Engineer
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for growth and professional development. Our total compensation package includes:

  • $120,000 - $180,000 per year (salary range)
  • A comprehensive health insurance plan
  • A 401(k) retirement savings plan with company match
  • Tuition reimbursement and education assistance programs
  • Flexible work arrangements and remote work options
  • Ongoing training and professional development opportunities


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