Technical Leader for Network and Telephony Infrastructure

hace 1 semana


San José, San José, Costa Rica Emerson A tiempo completo
Job Summary

We are seeking an experienced Technical Leader to oversee the management of our Network and Telephony infrastructure. As a key member of our team, you will be responsible for leading a team of professionals in delivering exceptional service to our users.

About Emerson

Emerson is a global leader in providing innovative solutions for various industries. Our IT services cater to diverse businesses, ranging from small sales offices to large manufacturing facilities, serving over 60,000 users on a 24/6 basis.

Key Responsibilities
  • Lead a team of technical experts in managing LAN and Telephony services within their region.
  • Supervise direct reports, focusing on performance management and operational activities.
  • Help optimize the infrastructure by implementing standards, agreements, and technologies.
  • Motivate and mentor teams, setting objectives, conducting regular performance reviews, and coordinating meetings with stakeholders.
  • Ensure accurate ticket routing for LAN and Telephony Services-related issues.
  • Participate in or lead Service Review initiatives, following up on action plans.
  • Implement Emerson policies and procedures, collaborating with other teams as needed.
  • Manage events, incidents, requests, changes, and problems effectively.
  • Operate secure and dependable LAN and Telephony Services, interacting with WAN, Wireless, LAN access control, and Engineering LANs.
Requirements
  • Minimum 6 years' experience in IT, with significant leadership experience in operations teams.
  • ITIL awareness or certification.
  • Fluent business English language skills.
  • Deep technical knowledge or expertise in LAN and IP Telephony services.
  • Strong analytical capabilities, problem-solving skills, and ability to navigate ambiguity.
  • Excellent change management skills and conflict resolution abilities.
Compensation and Benefits

The estimated salary for this position is $120,000 per annum, considering the level of experience required and the location. In addition to the competitive salary, we offer a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.



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