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Microsoft Technical Support Specialist

hace 2 semanas

San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Company Overview

At Microsoft Corporation, we are committed to empowering every person and organization on the planet to achieve more. Our culture is built around embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our Customer Success team. As a key member of this team, you will play a crucial role in delivering exceptional customer experiences by providing technical coaching, case management, and readiness content creation.

Key Responsibilities:

  • Provide technical coaching to Delivery Partner Engineers and Advocates
  • Partner with the Support Delivery Manager and CSS Training teams to address readiness gaps
  • Own case management duties, including incoming inspection, escalations, and tech reviews
  • Create readiness content and contribute to readiness efforts as a Subject Matter Expert (SME)
  • Manage collaboration activities and contribute to Supportability improvements
  • Release Management and Deployment for Delivery Partners
  • Collaborate with stakeholders to identify and recommend technical, program process, and tool opportunities

Requirements:

  • 4+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
  • OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
  • 3+ years of prior product, customer support, and/or technical support experience
  • 2+ years of experience managing or mentoring individual contributors
  • 1+ year of experience troubleshooting Configuration and Management: App Configuration, API Management Service/Authentication, Security:SSL/TLS Configurations, App Service Certificates/Domains, Azure Web Apps configuration, and setting on both versions Windows/Linux

Preferred Qualifications:

  • 5+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting

About Us

At Microsoft, we are passionate about making technology accessible to everyone. We believe that technology should empower people to achieve more and create a better world. If you share our vision and are looking for a challenging and rewarding career opportunity, please consider joining our team.