Strategic Technical Communications Leader

hace 24 horas


San José, San José, Costa Rica Zm Financial Systems A tiempo completo

At Zm Financial Systems, we empower individuals to make informed decisions and drive business success.

We achieve this by delivering high-quality technical communications that balance the needs of our stakeholders and the organization.

This role is a key part of our Data Solutions team, responsible for creating and implementing effective technical communications strategies.

Data Solutions Technical Incident Communications

The successful candidate will identify the most suitable channels for communicating about Data Solutions incidents, both internally and externally to clients.

They will develop a unified framework for incident communications, including types, structure, style guides, and distribution methods.

This involves working closely with Engineering and Global Operations Center staff to write and distribute incident communications that meet stakeholder needs.

Data Solutions Technical/Data Product Communications

The Strategic Technical Communications Leader will also be responsible for identifying optimal channels for publishing technical communications externally to clients and internally to Product, Sales, Customer Success, and other stakeholders.

They will create a unified framework for technical/data product communications, covering types, structure, style guides, and distribution methods.

This includes collaborating with Product Strategy teams to develop and distribute effective technical communications that address stakeholder needs.

Supporting Data Solutions Leadership

The successful candidate will assist Data Solutions leadership with non-technical communications, providing coordination, drafting, and editing services to ensure these communications are successful.

This may involve developing decks for Town Hall meetings and internal announcement communications, such as new hires/arrivals, retirements/departures, and re-orgs/restructuring.

Key Qualifications

To succeed in this role, you will have at least eight years of technical writing and TechComm leadership experience.

You will be detail-oriented, able to deliver on-time, and manage multiple projects simultaneously.

Exceptional written communication skills, stakeholder relationship management skills, and a customer-oriented mindset are essential.

A proven track record of taking initiative and driving projects through to completion in a complex organization is required.

Independent and creative thinking, with the ability to bring and sell new technical communications ideas to the team, is also necessary.



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