Strategic Resource Planning Manager
hace 3 semanas
At Microsoft, we're looking for a skilled Planning Manager to join our Operations Planning Centre (OPC) team.
This role is a critical part of our Experience Strategy, Services, and Operations (ESSO) organization, which is responsible for creating the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
As a Planning Manager, you will use your experience of short, medium & long-range planning to build robust requirement plans for our Vendors/Inhouse to schedule resources against, ensuring customer experience is optimal.
The ideal candidate will have proven experience generating exact forecasts down to a 30-minute interval level using industry Standard Workforce Management tools and at least 10 years of experience planning for large-scale multi-modality contact centres.
Responsibilities will include designing and delivering modernised industry 'best in class' resource planning services to our global Customer Services and Support SBU's, overseeing and validating forecasting outputs, and ensuring all decisions are aligned to budget expectations.
Additionally, the successful candidate will propose and influence strategic resource changes to drive efficiency and/or mitigate risk, act as an SME to ensure appropriate knowledge share with other departments & vendors, and supply performance analysis to continually drive positive outcomes.
Microsoft is an equal opportunities employer and welcomes applications from experienced candidates who share our values of respect, integrity, and accountability.
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Strategic Planning Business Analyst
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Planning Analyst to join our team at Emerson. As a key member of our organization, you will play a critical role in driving business growth and development.Key ResponsibilitiesSupport and participate in the business unit planning process, including quarterly World Area reviews, annual strategy review, and...
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Digital Product Owner: Strategic Product Manager
hace 2 semanas
San José, San José, Costa Rica Ericsson A tiempo completo**Career Opportunity**We are seeking a highly skilled Digital Product Owner to join our Ericsson team. As a Digital Product Owner, you will be responsible for defining and prioritizing product features to meet the strategic goals of our organization.Main interfaces: Product Managers, System Architects, Dev Line Management, Scrum Masters, Agile Teams and...
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Strategic Account Manager
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:Coach,...
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Strategic Operations Director
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoRole OverviewWe're seeking a skilled Operations Manager to drive strategic growth and excellence in our company, Tek Experts. This role involves overseeing resource distribution, monitoring performance targets, and ensuring successful SLA delivery across global teams. You'll coach and develop team managers, foster employee engagement, and achieve financial...
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Strategic Account Services Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of influential Sellers in the Amazon Store.Key Responsibilities:Coach, mentor, and...
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Strategic Sourcing Manager
hace 4 semanas
San José, San José, Costa Rica GEP Worldwide A tiempo completoAbout the RoleGEP Worldwide is a dynamic and innovative company that is passionate about procurement. We are seeking a highly skilled Strategic Sourcing Manager to join our team.As a Strategic Sourcing Manager, you will be responsible for executing complex and strategic sourcing projects of categories/sub-categories. Your key responsibilities will...
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Financial Planning Manager
hace 3 semanas
San José, San José, Costa Rica Splunk A tiempo completoWe are seeking a highly skilled Finance Manager to join our team at Splunk. As a key member of our Customer Success leadership team, you will play a critical role in meeting strategic financial objectives and owning consolidated reporting and modeling.This is a unique opportunity for an outstanding leader to collaborate with our Customer Success leadership...
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IT Project Manager
hace 3 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are seeking a seasoned IT Project Manager to lead strategic initiatives across 7 projects for Crg Solutions. The ideal candidate will have experience managing risks, issues, and decisions in a fast-paced environment.Key Responsibilities:- Create and track detailed project plans using the company's framework and toolset.- Proactively manage changes and...
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Strategic Sourcing Manager
hace 2 semanas
San José, San José, Costa Rica TE Connectivity A tiempo completoJob OverviewAs a key member of the Management Team, you will be responsible for driving the development, implementation, and ongoing management of the total supply chain system to best-in-class standards and through the optimization of the SAP system.The scope of the role includes purchasing, production planning, distribution, and inventory control. This...
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Pricing Strategic Manager
hace 1 semana
San José, San José, Costa Rica Commandlink A tiempo completo• At Command|Link, we are seeking a talented Pricing Strategic Manager to join our team. As a Pricing Strategic Manager, you will play a pivotal role in managing renewal opportunities and negotiating with vendors to ensure favorable pricing terms for our clients.• We are a global network, voice services, and IT security provider, helping corporations...
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Finance Leader
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoKey ResponsibilitiesWe are seeking a seasoned FP&A professional to join our Customer Success organization as a Finance Leader - Strategic Planning. This individual will be responsible for planning, forecasting, and budgeting for the Professional Services and Services Sales teams.ResponsibilitiesEstablish a strong understanding of business data inputs and...
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Strategic Initiative Manager
hace 4 semanas
San José, San José, Costa Rica World Vision A tiempo completoJob DescriptionMajor Responsibilities:The Project Manager II role is responsible for the end-to-end management of one or more large to medium-sized strategic initiatives with moderate to high levels of complexity and multi-year high-value budgets.Individuals within the Project Management job family are responsible for the planning, development, and...
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Strategic Business Operations Manager
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we're looking for a skilled Strategic Business Operations Manager to join our centralized team of professionals supporting segments within Corporate IT and Digital Transformation. As a key member of our team, you will partner closely with segment leadership to drive strategic initiatives and support the development of consistent strategies and...
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Amazon Strategic Account Manager Lead
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success, Strategic Account Services to lead a team of Strategic Account Managers responsible for the growth and development of our top-selling clients. As a key member of our team, you will be...
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Strategic Business Growth Manager
hace 2 semanas
San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completoJob SummaryWe are seeking a highly motivated and experienced Business Development Manager to join our team in Palo Alto. As a key member of our Caribbean Central America organization, you will be responsible for identifying opportunities for business expansion and developing strategic relationships with customers.About the RoleSubject matter expert for brand...
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Strategic Sourcing Manager
hace 3 semanas
San José, San José, Costa Rica Wns Denali A tiempo completoAbout the RoleThe Senior Associate, Strategic Sourcing is a key member of our client dedicated procurement service delivery team. This role is responsible for assisting category managers with category planning and strategy development, benchmarking, collecting market intelligence, managing stakeholders, and developing project pipelines. The Senior Associate...
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Strategic Sourcing Manager
hace 4 semanas
San José, San José, Costa Rica TE Connectivity A tiempo completoJob OverviewAs a key member of the Management Team at TE Connectivity, you will be responsible for driving the development, implementation, and ongoing management of the total supply chain system to best-in-class standards and through the optimization of the SAP system.Key ResponsibilitiesDevelop and manage the Materials Planning function for materials...
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Strategic Implementation Manager
hace 5 días
San José, San José, Costa Rica TD SYNNEX A tiempo completoProject Manager Job DescriptionSalary: $90,000 - $120,000 per yearAbout the RoleWe are seeking an experienced Project Manager to lead large and complex services solutions implementations. As a key member of our team, you will be responsible for guiding project teams from inception to client acceptance.Key ResponsibilitiesEstablish project objectives and...
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Strategic Account Manager
hace 2 semanas
San José, San José, Costa Rica Td Synnex A tiempo completo**Job Summary**As a Strategic Account Manager at Td Synnex, you will be responsible for driving revenues and margins to ensure organizational profitability. You will work proactively to develop and execute strategic client-specific solutions.**Key Responsibilities**• Manage complex customer issues with minimal supervision• Leverage TD executives for...
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Strategic Project Manager
hace 7 días
San José, San José, Costa Rica Mastercard A tiempo completoRole OverviewWe are seeking a skilled Strategic Project Manager to join our team at Mastercard Data & Services. This role will involve managing individual projects with minimal supervision, including tracking metrics, managing complex analyses, and preparing communications to report back to clients and internal leadership.