Strategic Account Manager

hace 2 semanas

San José, San José, Costa Rica Td Synnex A tiempo completo

**Job Summary**


As a Strategic Account Manager at Td Synnex, you will be responsible for driving revenues and margins to ensure organizational profitability. You will work proactively to develop and execute strategic client-specific solutions.


**Key Responsibilities**


• Manage complex customer issues with minimal supervision

• Leverage TD executives for support

• Proactively manage accounts by evaluating product mix and profitability

• Make adjustments to meet TD profitability objectives

• Identify opportunities to sell TD full portfolio of products and services

• Develop strategic business plans and present to TD management

• Provide regional level direction in the absence of the manager

• On a daily basis, provide team direction on KPI performance, company directives, vendor initiatives, etc

• Manage advanced inbound and outbound sales calls to quote prices, provide product information, and build relationships with customers

• Assist associates and reps in resolving complex customer problems or issues

• Help resellers get best pricing/deals through alliance with internal TD departments; inform business partners of vendor-related promotions and floor days; form relationships; provide proactive business solutions

• Requires high level of interpersonal and collaborative skills

• Identify, develop, and implement business opportunities through customer-facing activities

• Demonstrate detailed account knowledge

• Create business plans to uncover new opportunities and increase TD SYNNEX sales and profits

• Represent TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments

• Represent TD SYNNEX at business partner events

• Perform additional duties as assigned

• Meet attendance and punctuality standards


**Requirements**


• Able to assimilate research data from various sources, analyze, and recommend appropriate courses of action

• Able to be diplomatic when handling calls/correspondence for Management

• Able to coach others in the development of their skills

• Able to comprehend, integrate, and improve upon complex cross-functional business processes

• Able to constructively work under stress and pressure when faced with high workloads and deadlines

• Able to display assertiveness and a high level of self-confidence

• Able to facilitate group interactions

• Able to identify needs and opportunities and develop action plans to address

• Able to interact effectively with all levels of management

• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results

• Able to prepare/analyze appropriate reports and other business correspondence

• Able to serve as a resource to others in the resolution of complex problems and issues

• Able to sort through numerical information and recognize trends and details

• Able to think strategically and tactically

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive

• Possesses strong organizational and time management skills, driving tasks to completion

• Able to avoid win/loss situations and ensure productive resolutions of conflict

• Able to analyze and resolve complex issues and problems in a sound and timely fashion

• Able to maintain confidentiality of sensitive information


**What We Offer**


• Elective benefits tailored to your country for best accommodation of your lifestyle

• Grow your career with formal programs on leadership and professional development

• Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program

• Diversity, Equity & Inclusion: valuing every voice for our global diversity

• Make the most of our global organization by networking with new coworkers

• Connect with your community through internal, peer-led inclusive communities and activities


At Td Synnex, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

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