Strategic Account Manager
hace 2 meses
**Job Summary**
As a Strategic Account Manager at Td Synnex, you will be responsible for driving revenues and margins to ensure organizational profitability. You will work proactively to develop and execute strategic client-specific solutions.
**Key Responsibilities**
• Manage complex customer issues with minimal supervision
• Leverage TD executives for support
• Proactively manage accounts by evaluating product mix and profitability
• Make adjustments to meet TD profitability objectives
• Identify opportunities to sell TD full portfolio of products and services
• Develop strategic business plans and present to TD management
• Provide regional level direction in the absence of the manager
• On a daily basis, provide team direction on KPI performance, company directives, vendor initiatives, etc
• Manage advanced inbound and outbound sales calls to quote prices, provide product information, and build relationships with customers
• Assist associates and reps in resolving complex customer problems or issues
• Help resellers get best pricing/deals through alliance with internal TD departments; inform business partners of vendor-related promotions and floor days; form relationships; provide proactive business solutions
• Requires high level of interpersonal and collaborative skills
• Identify, develop, and implement business opportunities through customer-facing activities
• Demonstrate detailed account knowledge
• Create business plans to uncover new opportunities and increase TD SYNNEX sales and profits
• Represent TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments
• Represent TD SYNNEX at business partner events
• Perform additional duties as assigned
• Meet attendance and punctuality standards
**Requirements**
• Able to assimilate research data from various sources, analyze, and recommend appropriate courses of action
• Able to be diplomatic when handling calls/correspondence for Management
• Able to coach others in the development of their skills
• Able to comprehend, integrate, and improve upon complex cross-functional business processes
• Able to constructively work under stress and pressure when faced with high workloads and deadlines
• Able to display assertiveness and a high level of self-confidence
• Able to facilitate group interactions
• Able to identify needs and opportunities and develop action plans to address
• Able to interact effectively with all levels of management
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
• Able to prepare/analyze appropriate reports and other business correspondence
• Able to serve as a resource to others in the resolution of complex problems and issues
• Able to sort through numerical information and recognize trends and details
• Able to think strategically and tactically
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
• Possesses strong organizational and time management skills, driving tasks to completion
• Able to avoid win/loss situations and ensure productive resolutions of conflict
• Able to analyze and resolve complex issues and problems in a sound and timely fashion
• Able to maintain confidentiality of sensitive information
**What We Offer**
• Elective benefits tailored to your country for best accommodation of your lifestyle
• Grow your career with formal programs on leadership and professional development
• Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program
• Diversity, Equity & Inclusion: valuing every voice for our global diversity
• Make the most of our global organization by networking with new coworkers
• Connect with your community through internal, peer-led inclusive communities and activities
At Td Synnex, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
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