Strategic Operations Director

hace 2 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo
Role Overview

We're seeking a skilled Operations Manager to drive strategic growth and excellence in our company, Tek Experts. This role involves overseeing resource distribution, monitoring performance targets, and ensuring successful SLA delivery across global teams. You'll coach and develop team managers, foster employee engagement, and achieve financial targets while maintaining key client relationships.

Tek Experts is a tech services and support company delivering specialized solutions for clients. Our agile, relationship-based support helps large enterprises thrive. If you're a problem solver, process improver, and team player, you'll thrive in our global environment.



  • Develop and implement process improvements to enhance performance and reduce costs
  • Establish operational processes to meet customer expectations and ensure high customer satisfaction
  • Implement resource planning processes to grow internal talent and create contingencies for short-term capacity gaps
  • Coach, mentor, and inspire the first-line management team to live Tek Experts values and achieve high employee engagement
  • Develop and implement KPIs to measure effectiveness and ensure business goals are met

Qualifications

This role is suitable for individuals with technical proficiency, higher education in IT or technical work, or experience in enterprise support. You'll need to be proficient in English, enjoy solving complex technical issues, and be customer-obsessed. A bachelor's or master's degree in business administration, projects, economics, or a related field is preferred, along with experience in supporting cloud-based technologies and strong organizational, planning, leadership, and management skills.



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