Operations Director

hace 3 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Job Summary

Bill Gosling Outsourcing is a company committed to the career development of our people. We are seeking an experienced Operations Director to join our team.

The Operations Director will be responsible for the overall performance and budget of multiple client groups. They will set objectives, analyze metrics, and ensure that the company and staff meet goals and provide reliable, efficient support for our clients.

Key Responsibilities

  • Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
  • Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded.
  • Understand Client SLAs and contractual requirements to ensure we met objectives.
  • Manage all inventory in line with company requirements.
  • Ensure that all necessary facilities and/or tools are available for use by employees.
  • Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate.
  • Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated.
  • Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy.
  • Manage all client reporting and internal reporting and billing requirements in a timely manner.
  • Performance manage direct reports and overall team to ensure we grow and develop our talent.
  • Develop strategies to enhance productivity or improve processes and procedures.
  • Prepare monthly forecasts, revenue and expenses for portfolios.
  • Motivate staff through established incentive programs or ad hoc contests.
  • Establish work schedules to meet Company and client requirements.
  • Champion company core values and other company programs to engage and motivate our employees.
  • Other duties as assigned.

Requirements

  • North America - Minimum High School Diploma or equivalent is required.
  • Philippines - Minimum of 2 years post-secondary or equivalent is required.
  • Costa Rica - No Minimum requirement.
  • United Kingdom - No Minimum requirement.
  • T&T - Minimum 3 CSEC passes.
  • English is compulsory in all locations.

Experience

  • 2 years' experience in an Managing Coach role or equivalent external experience.

Certificates/Licenses:

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required.



  • San José, San José, Costa Rica Adaptive Teams A tiempo completo

    Unlock Your Potential as a Strategic Operations DirectorAdaptive Teams is a dynamic organization that empowers talented individuals to drive growth and innovation. As a Strategic Operations Director, you will play a crucial role in streamlining our sales operations and driving performance for our fast-growing sales organization.Your Mission:Oversee daily...

  • Operations Director

    hace 3 semanas


    San José, San José, Costa Rica Vml Map A tiempo completo

    Operations Director Job DescriptionWe are seeking a skilled Operations Director to lead our team and shape the overall strategy for Marketing Operations at VML MAP. As a key member of our organization, you will be responsible for driving operational excellence, optimizing processes, and engaging with stakeholders both internally and externally.About the...


  • San José, San José, Costa Rica UNOPS A tiempo completo

    Job Title: Country Office Director - Strategic LeadershipUNOPS is seeking a highly experienced Country Office Director to lead the strategic development and implementation of our country operations.Key Responsibilities:Strategic Leadership: Provide strategic direction and oversight for the Country Office, ensuring alignment with UNOPS' overall goals and...


  • San José, San José, Costa Rica Monetizemore A tiempo completo

    About MonetizeMoreWe're an 8-figure ad tech company, a Google Certified Publishing Partner with 220+ full-time team members based remotely across the globe. Our mission is to empower ad monetized publishers. We've been recognized by the Globe & Mail as one of the fastest growing businesses in Canada for four years in a row and have won the Google Innovation...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Transforming HR Operations at LonzaLonza, a global leader in life sciences, is seeking a seasoned professional to spearhead the operational performance of its workforce administration and payroll services. As the Associate Director of HR Operations, you will be responsible for delivering efficient, predictable, and effective services to meet the needs of...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job SummaryAt Bill Gosling Outsourcing, we are seeking a talented Strategic Operations Director to join our team. As a key member of our leadership team, you will play a critical role in driving operational excellence and ensuring the success of our clients.Key Responsibilities- Work closely with senior management to develop and implement operational...


  • San José, San José, Costa Rica Uber A tiempo completo

    About the TeamThe People Operations team is responsible for building and scaling operations infrastructure, supporting employee experience and people processes at Uber. We prioritize effective employee experiences, aligning with business and organizational strategies. Our team consists of operations experts, project managers, and HR generalists, offering...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    **Overview of WNS Global Services**WNS Global Services is a leading Business Process Management (BPM) company that delivers operational excellence to its global clients across various industries. With a strong presence in 400+ client locations, WNS offers end-to-end BPM solutions that drive agility and excellence into their business processes. **Salary...

  • Director, Country Office

    hace 4 semanas


    San José, San José, Costa Rica UNOPS A tiempo completo

    Job Title: Director, Country OfficeUNOPS is seeking a highly experienced and skilled Director, Country Office to lead our operations in Costa Rica. As a key member of the UNOPS team, you will be responsible for developing and implementing the country office strategy, managing the portfolio of engagements, and ensuring the delivery of high-quality services to...


  • San José, San José, Costa Rica Iceberg Health Injury A tiempo completo

    Job Title: Senior Quality Assurance DirectorIceberg Health Injury is seeking a highly skilled Senior Quality Assurance Director to lead our quality control initiatives and ensure compliance with regulatory requirements.Estimated Salary: $85,000 - $110,000 per yearAbout the RoleThe Senior Quality Assurance Director will be responsible for developing and...


  • San José, San José, Costa Rica Tax Goddess A tiempo completo

    **Job Overview**We are seeking a strategic leader to drive operational success at Tax Goddess. As the Head of Internal Operations, you will maximize efficiency within internal departments, leveraging data to inform decisions and drive project completion.**Responsibilities**Provide strategic direction for internal operations departments, including legal, data...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **TIME MANAGEMENT SERVICES DIRECTOR**Job SummaryAs a Time Management Services Director at Boston Consulting Group, you will play a critical role in supporting North America Regional (NAMR) Finance operations. This position is part of the finance team and functions as a shared service under the guidance of NA Finance Management. Your focus will be primarily...


  • San José, San José, Costa Rica Epex A tiempo completo

    At EPEX Travel, we're dedicated to delivering exceptional customer experiences at every touchpoint. We're seeking a highly motivated and growth-oriented individual to join our team as a Travel Division Director of Operations and Development.Key Responsibilities:Align with our mission to create an epic customer experienceCreate and implement strategies for...

  • Sales Director

    hace 3 semanas


    San José, San José, Costa Rica Webhelp A tiempo completo

    **About the Role**We are seeking a Sales Director to lead our team in driving revenue growth and business expansion. As a key member of our organization, you will be responsible for managing a team of sales professionals, promoting their professional development, and building strategic relationships with external clients.**Key Responsibilities**• Lead the...


  • San José, San José, Costa Rica Coca-Cola A tiempo completo

    About the RoleWe are seeking a seasoned Regional Delivery Lead Americas and Global Operations Director to join our team in Costa Rica, supporting Employee Experience Hub (EEH) employees across LATAM. This critical role will play a key part in fostering a transformational culture and high engagement levels among team members.This position is part of the LATAM...


  • San José, San José, Costa Rica D.C. Global Talent Inc. A tiempo completo

    About UsAt D.C. Global Talent Inc., we're passionate about creating exceptional pastry experiences that delight our customers. We're seeking a skilled Senior Pastry Artisan Director to lead our pastry team and drive culinary excellence.Job DescriptionWe're looking for a seasoned pastry professional with expertise in chocolate, artisanal bread, and pastry...

  • Culinary Director

    hace 3 semanas


    San José, San José, Costa Rica Hacienda Altagracia A tiempo completo

    Culinary Excellence at Hacienda AltagraciaHacienda Altagracia is a serene and luxurious resort that offers a unique blend of nature, adventure, and cultural experiences. As our Culinary Director, you will be responsible for creating and executing a high-end culinary experience for our guests, showcasing the freshest ingredients from our organic gardens and...


  • San José, San José, Costa Rica Epex A tiempo completo

    Job OverviewWe are seeking an experienced Travel Division Director Of Operations And to join our team at Epex. This is a fantastic opportunity for individuals with strong leadership skills and passion for the travel industry.About UsAt Epex, we strive to create an exceptional customer experience at every touch point. We believe in empowering our employees to...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    About the RoleWe are seeking a highly experienced Sustainability Engineering Director to join our team. In this role, you will lead our efforts to deliver better care for billions of people around the world.As Sustainability Engineering Director, you will be responsible for supporting our mills' critical asset and mill infrastructure improvement plans to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job SummaryCraft and implement operational excellence strategies for post-factory operations in Latin America, aligning with global operations standards and leadership.Key ResponsibilitiesPartner with business group operations leaders to optimize the quote-to-cash cycle.Support business unit ownership of inventory tracking and lead the importation and...