Amazon Prime Video Digi-Flex Operations Process Expert
hace 3 días
Key Responsibilities:
1. Provide end-to-end support for optimizing day-to-day operations and team productivity
2. Collaborate with the team to identify and implement solutions to drive process efficiencies and business goals
3. Analyze data to influence business decisions and develop programs to fix root causes
4. Coach and develop the team based on learnings and process improvement opportunities
5. Work closely with tech teams to resolve internal tool-related issues
6. Embed a customer-centric culture and ensure timely responses to escalations
Required Skills:
- Proficiency in data analysis and statistical tools such as SQL, SAS, PowerBI, and ETL DW concepts
- Knowledge of visualization tools like Tableau, Datazen, and SSRS
- PMP Certification
- Six Sigma Green Belt or Lean Certification
- Strong stakeholder management skills with ability to present findings to groups
- Self-starter capable of taking initiative and working with minimal direction
About the Role:
We are seeking an analytical and results-oriented Process Expert to join our Digi-Flex Operations team at Amazon Prime Video. The ideal candidate will have expertise in supporting end-to-end program execution and collaborating with multiple stakeholders independently.
About the Team:
Our team is responsible for ingesting content using partner-facing and internal technologies. We work closely with stakeholders across Prime Video to define, refine, and uphold the customer experience, quality bar, and metrics.
What We Offer:
- Opportunity to shape the future of Digi-Flex Operations
- Collaborative and dynamic work environment
- Professional development opportunities
Application Instructions:
To apply for this role, please submit your resume and cover letter.
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