Prime Video Catalog Process Expert, Prime Video Digi-Flex Operations

hace 1 mes


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role

We are seeking a highly analytical and results-oriented Process Expert to join our Prime Video Digi-Flex Operations team. As a key member of our team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.

Key Responsibilities

  • Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies.
  • Proactively gather, analyze, and share data with management to influence business decisions.
  • Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  • Coach and develop the team based on learnings and process improvement opportunities.
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved.
  • Exhibit and drive a culture of putting customers first.
  • Ensure timely response to all escalations.

Requirements

  • Bachelor's degree or equivalent post-secondary degree (B-Tech preferred), or equivalent experience.
  • 1+ years of program or project management experience.
  • Excellent English written and verbal communication skills.
  • Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
  • Experience using data to influence business decisions.

Preferred Qualifications

  • Knowledge of visualization tools such as Tableau, Datazen, SSRS.
  • Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts.
  • PMP Certification.
  • Six Sigma Green Belt or Lean Certification.
  • Strong stakeholder management skills with ability to present findings to groups.
  • Self-starter capable of taking initiative and working with minimal direction.
  • Comfortable with data analysis and detailed investigation.
  • Able to coordinate workload.
  • Strong analytical ability and problem-solving skills.


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