Prime Video Catalog Process Expert, Prime Video Digi-Flex Operations
hace 1 mes
About the Role
We are seeking a highly analytical and results-oriented Process Expert to join our Prime Video Digi-Flex Operations team. As a key member of our team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.
Key Responsibilities
- Provide end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics.
- Work with the team to identify and implement solutions and pilots to drive process efficiencies.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
- Coach and develop the team based on learnings and process improvement opportunities.
- Work closely with tech teams to get all internal tool-related issues escalated and resolved.
- Exhibit and drive a culture of putting customers first.
- Ensure timely response to all escalations.
Requirements
- Bachelor's degree or equivalent post-secondary degree (B-Tech preferred), or equivalent experience.
- 1+ years of program or project management experience.
- Excellent English written and verbal communication skills.
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
- Experience using data to influence business decisions.
Preferred Qualifications
- Knowledge of visualization tools such as Tableau, Datazen, SSRS.
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts.
- PMP Certification.
- Six Sigma Green Belt or Lean Certification.
- Strong stakeholder management skills with ability to present findings to groups.
- Self-starter capable of taking initiative and working with minimal direction.
- Comfortable with data analysis and detailed investigation.
- Able to coordinate workload.
- Strong analytical ability and problem-solving skills.
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo{"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...