Prime Video Digital Content Operations Expert

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

As a Process Expert for Prime Video's DigiFlex Operations team, you will play a key role in shaping the future of our content coverage and quality. We are looking for an analytical and results-oriented individual who can help drive strategy and execution for our international expansion.

Key Responsibilities:

  • Provide end-to-end support for optimizing task-related to day-to-day operations, team productivity, customer experience, and workforce metrics.
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies.
  • Proactively gather, analyze, and share data with management to influence business decisions.
  • Analyze defects and develop programs that fix root causes, escalating when required to drive closure.
  • Coach & develop the team based on learnings and process improvement opportunities.
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved.
  • Exhibit & drive a culture of putting customers first.
  • Ensure timely response to all escalations.
Requirements
  • Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience.
  • 1+ years of program or project management experience.
  • Excellent English written and verbal communication skills.
  • Knowledge of SQL and Advanced Excel (Array and Statistical formulas).
  • Experience using data to influence business decisions.


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