Prime Video Trust

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review of controversial, sometimes offensive video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Requirements

  • Avid fan of movies and tv series.
  • Work experience in investigations, risk, incident or crisis analysis.
  • Comfortable working in an ambiguous and fast paced environment.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Experience with SQL and spreadsheets a plus.
  • Ability to critically evaluate and analyze large datasets.
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
  • Experience working with global teams.
  • Excellent communication skills, open, collaborative and proven team player.
  • Strategic thinker with strong analytical and creative problem-solving skills.

What We Offer

At Amazon Support Services Costa Rica Srl, we offer a dynamic and challenging work environment with opportunities for growth and development. We are committed to diversity and inclusion and welcome applications from qualified candidates from diverse backgrounds.


  • Prime Video Trust

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled Prime Video Trust & Safety Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video and ensuring...

  • Prime Video Trust

    hace 1 semana


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.Key ResponsibilitiesManage...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Workflow Analyst I, Prime Video TrustPrime Video is revolutionizing the way people consume movies and TV shows, with millions of titles available on-demand on various platforms. We are seeking an exceptional leader to join our team as a Workflow Analyst I, Prime Video Trust, to help us scale our business and deliver best-in-class customer...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Workflow Analyst I, Prime Video TrustAbout the Role:Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on various devices. We are looking for an exceptional leader who is passionate about delivering best-in-class customer experience, thinks and acts globally, and has the ability to invent...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Workflow Analyst I, Prime Video TrustPrime Video is a leading streaming service that offers a vast library of movies and TV shows to millions of customers worldwide. We are seeking a highly skilled Workflow Analyst to join our team in Costa Rica.Key Responsibilities:Monitor and report on schedule deviations and non-adherence in real-time.Create...

  • Amazon Video Trust

    hace 3 días


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job SummaryAs a Trust & Safety Specialist for Amazon Support Services Costa Rica Srl - B20, you will play a key role in ensuring a globally trusted customer experience for Amazon Prime Video. You will work closely with a global team to prevent violating content from appearing on Prime Video and ensure customers can make informed viewing decisions.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on various platforms. As a Workforce Analyst for Prime Video Trust & Safety, you will play a critical role in launching content and ensuring compliance with key processes.Main ResponsibilitiesReal-time monitoring and reporting of schedule...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    As a key member of the Amazon Support Services Costa Rica Srl - B20 team, you will play a crucial role in ensuring the Prime Video user experience is globally trusted and customer-centric. This role requires a strong understanding of content policies, anti-abuse strategies, and the ability to critically evaluate and analyze large...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary:We are seeking a highly organized and technically savvy Compliance Operations Lead to join our Prime Video team. As a key member of our Compliance, Trust and Safety team, you will be responsible for working with a global team to prevent violating content from appearing on the Prime Video platform.Key Responsibilities:Promote quality achievement...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a highly skilled Compliance Manager to join our Prime Video team. The ideal candidate will have experience in investigations, risk management, and incident or crisis management, as well as leadership experience and excellent communication and negotiation skills.Key Responsibilities: As a Compliance Manager, you will be responsible...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Content Quality Specialist for Amazon Prime Video will be responsible for performing a variety of tasks related to content quality for the video catalog. This includes checking and fixing metadata, performing quality checks on content, validating image quality, and ensuring a good user experience for content viewing on TV.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Prime Video Catalog Process ExpertWe are seeking a highly skilled and analytical Process Expert to join our Prime Video Digi-Flex Operations team. As a key member of our team, you will be responsible for driving strategy and execution for content coverage, quality, and international expansion.Key Responsibilities:Provide end-to-end support for...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join the Future of EntertainmentAt Amazon Support Services Costa Rica SRL, we are dedicated to transforming the landscape of entertainment. If you are passionate about influencing the future of film and television, we invite you to explore an opportunity where you can make a significant impact.About Prime Video Digi-Flex OperationsThe Prime Video Digi-Flex...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join the Prime Video Digi-Flex Operations TeamAt Amazon Support Services Costa Rica SRL, we are at the forefront of redefining entertainment. Our mission is to shape the future of movies and television, ensuring that our customers have access to the content they desire.About the RoleThe Prime Video Digi-Flex Operations team is dedicated to collaborating with...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAs a Quality Assurance Specialist for Digital Advertising at Amazon Support Services Costa Rica SRL, you will play a critical role in ensuring the highest quality of digital advertising for Prime Video's original and exclusive content. This includes award-winning shows and movies.This role is part of the Prime Video Original Series Marketing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    {"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Join Our Team as a Quality ExpertWe are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality standards for our customers.Key ResponsibilitiesDevelop and implement quality management systems to drive defect reduction and process...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a skilled Content Review Specialist to join our Prime Video Trust & Safety team in Costa Rica. As a key member of our team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal, and other teams to prevent violating content from appearing on Prime Video and ensuring customers can make informed...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality standards for our content and customer experience.Key ResponsibilitiesDevelop and implement quality management systems to drive defect identification and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Key Responsibilities:1. Provide end-to-end support for optimizing day-to-day operations and team productivity2. Collaborate with the team to identify and implement solutions to drive process efficiencies and business goals3. Analyze data to influence business decisions and develop programs to fix root causes4. Coach and develop the team based on learnings...