Prime Video Trust
hace 1 semana
Job Summary
We are seeking a highly skilled and detail-oriented Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.
Key Responsibilities
- Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
- Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
- Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
- Research and stay up to date on key trends and suspicious patterns across policy areas.
- Participate in content calibrations.
- Review of controversial, sometimes offensive video content in line with PV's community guidelines.
- Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
Requirements
- Avid fan of movies and tv series.
- Work experience in investigations, risk, incident or crisis analysis.
- Comfortable working in an ambiguous and fast paced environment.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- Experience with SQL and spreadsheets a plus.
- Ability to critically evaluate and analyze large datasets.
- Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
- Experience working with global teams.
- Excellent communication skills, open, collaborative and proven team player.
- Strategic thinker with strong analytical and creative problem-solving skills.
What We Offer
At Amazon Support Services Costa Rica Srl, we offer a dynamic and challenging work environment with opportunities for growth and development. We are committed to diversity and inclusion and welcome applications from qualified candidates from diverse backgrounds.
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