Prime Video Trust

hace 3 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.

Key Responsibilities

  • Manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.
  • Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience.
  • Research and stay up to date on key trends and suspicious patterns across policy areas.
  • Participate in content calibrations.
  • Review of controversial, sometimes offensive video content in line with PV's community guidelines.
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Requirements

  • Avid fan of movies and tv series.
  • Work experience in investigations, risk, incident or crisis analysis.
  • Comfortable working in an ambiguous and fast paced environment.
  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
  • Experience with SQL and spreadsheets a plus.
  • Ability to critically evaluate and analyze large datasets.
  • Self-starter, intellectually curious and creative individual comfortable operating in ambiguity.
  • Experience working with global teams.
  • Excellent communication skills, open, collaborative and proven team player.
  • Strategic thinker with strong analytical and creative problem-solving skills.

What We Offer

At Amazon Support Services Costa Rica Srl, we offer a dynamic and challenging work environment with opportunities for growth and development. We are committed to diversity and inclusion and welcome applications from qualified candidates from diverse backgrounds.


  • Prime Video Trust

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled Prime Video Trust & Safety Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video and ensuring...

  • Prime Video Trust

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a skilled Prime Video Trust & Safety Specialist to join our team in Calle Blancos, San Jose. As a key member of our Trust & Safety Operations team, you will play a critical role in ensuring the Prime Video customer experience is globally trusted and accurate.About the Role: As a Prime Video Trust & Safety Specialist, you will be...

  • Prime Video Trust

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a highly skilled Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.Key ResponsibilitiesManage...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Workflow Analyst I, Prime Video TrustAbout the Role:Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on various devices. We are looking for an exceptional leader who is passionate about delivering best-in-class customer experience, thinks and acts globally, and has the ability to invent...

  • Amazon Video Trust

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job SummaryAs a Trust & Safety Specialist for Amazon Support Services Costa Rica Srl - B20, you will play a key role in ensuring a globally trusted customer experience for Amazon Prime Video. You will work closely with a global team to prevent violating content from appearing on Prime Video and ensure customers can make informed viewing decisions.Key...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryA Data Protection and Compliance Analyst is required to manage day-to-day Prime Video Trust & Safety Operations through content review and data labeling activities.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job SummaryPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on various platforms. As a Workforce Analyst for Prime Video Trust & Safety, you will play a critical role in launching content and ensuring compliance with key processes.Main ResponsibilitiesReal-time monitoring and reporting of schedule...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    As a key member of the Amazon Support Services Costa Rica Srl - B20 team, you will play a crucial role in ensuring the Prime Video user experience is globally trusted and customer-centric. This role requires a strong understanding of content policies, anti-abuse strategies, and the ability to critically evaluate and analyze large...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary:We are seeking a highly organized and technically savvy Compliance Operations Lead to join our Prime Video team. As a key member of our Compliance, Trust and Safety team, you will be responsible for working with a global team to prevent violating content from appearing on the Prime Video platform.Key Responsibilities:Promote quality achievement...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryAmazon Support Services Costa Rica Srl is seeking a Trust & Safety Senior Associate (Brazil) to join our Prime Video team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Overview: As a Content Review Specialist for Amazon Prime Video, you will play a crucial role in ensuring the trust and safety of our global customer base.About the Role: We are seeking a highly skilled and detail-oriented individual to join our team in San Jose, Costa Rica. In this role, you will be responsible for reviewing and managing content on...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a highly skilled Compliance Manager to join our Prime Video team. The ideal candidate will have experience in investigations, risk management, and incident or crisis management, as well as leadership experience and excellent communication and negotiation skills.Key Responsibilities: As a Compliance Manager, you will be responsible...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryThe Content Quality Specialist for Amazon Prime Video will be responsible for performing a variety of tasks related to content quality for the video catalog. This includes checking and fixing metadata, performing quality checks on content, validating image quality, and ensuring a good user experience for content viewing on TV.Key...

  • **Workforce Analyst

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About This RolePrime Video is a leading streaming service that offers millions of titles on-demand. As a Workforce Analyst, you will play a crucial role in helping our business scale by delivering best-in-class customer experience. Your passion for process optimization, analytical skills, and ability to work in a fast-paced environment will make you an...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Content Quality Assurance Specialist - Prime VideoAs a key member of our Prime Video team, you will play a crucial role in ensuring the high-quality content experience for our customers. We are seeking a motivated and detail-oriented Content Quality Assurance Specialist to join our team in San Jose, Costa Rica.Main ResponsibilitiesPerform quality checks on...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a detail-oriented and analytical Prime Video Catalog Specialist to join our team. This role requires 18+ years of age, high school degree, English B2 proficiency, attention to detail, and enthusiasm for movies/TV shows.Key ResponsibilitiesManage Prime Video Trust & Safety Operations through content review and data labeling.Influence...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description:As a Senior Compliance Associate for Content Review, you will work with a global team to ensure that Prime Video provides content customers love and trust. You will be responsible for reviewing and evaluating abuse trends, developing workflows and processes, and maintaining quality and community guidelines.Main Responsibilities:Manage Prime...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleAs a Quality Assurance Specialist for Digital Advertising at Amazon Support Services Costa Rica SRL, you will play a critical role in ensuring the highest quality of digital advertising for Prime Video's original and exclusive content. This includes award-winning shows and movies.This role is part of the Prime Video Original Series Marketing...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    {"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionWe are seeking a highly skilled Global Creative Director to lead the creative development of consumer marketing assets for Prime Video and Amazon Studios.About the RoleThis full-time role requires working on-premise in San Jose, Costa Rica. As a leader, you will own the creative direction of global consumer marketing assets across various...