Quality Assurance Manager, Prime Video
hace 3 días
Job Summary:
We are seeking a highly organized and technically savvy Compliance Operations Lead to join our Prime Video team. As a key member of our Compliance, Trust and Safety team, you will be responsible for working with a global team to prevent violating content from appearing on the Prime Video platform.
Key Responsibilities:
- Promote quality achievement and performance improvement throughout the team
- Ensure compliance objectives and quality goals are met
- Closely work with Operations to reduce defects over time
- Provide end-to-end support for optimization of team work tasks
- Lead and provide tools to the team to deliver on quality goals
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
- Work with the team to build business reviews, share them within other VCC teams, peers, and management on a regular basis
- Proactively gather, analyze, and share data with management to influence business decisions
- Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
- Coach and develop the skilled auditors
- Measure and share timely reports with operations and leadership
- Work closely with tech teams to get all internal tool-related issues escalated and resolved
- Exhibit and drive a culture of putting customers first
- Ensure timely response to all escalations
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals
Requirements:
- Experience in data analysis, either professional experience or through education
- Passionate about video content, online streaming platforms, online business, e-commerce
- Desire to work in a fast-paced, challenging environment
- Ability to thrive in a dynamic and ambiguous environment
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