Quality Assurance Manager, Prime Video

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary:

We are seeking a highly organized and technically savvy Compliance Operations Lead to join our Prime Video team. As a key member of our Compliance, Trust and Safety team, you will be responsible for working with a global team to prevent violating content from appearing on the Prime Video platform.

Key Responsibilities:

  • Promote quality achievement and performance improvement throughout the team
  • Ensure compliance objectives and quality goals are met
  • Closely work with Operations to reduce defects over time
  • Provide end-to-end support for optimization of team work tasks
  • Lead and provide tools to the team to deliver on quality goals
  • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
  • Work with the team to build business reviews, share them within other VCC teams, peers, and management on a regular basis
  • Proactively gather, analyze, and share data with management to influence business decisions
  • Work with the team to identify and implement solutions and pilots to drive process efficiencies and business goals
  • Coach and develop the skilled auditors
  • Measure and share timely reports with operations and leadership
  • Work closely with tech teams to get all internal tool-related issues escalated and resolved
  • Exhibit and drive a culture of putting customers first
  • Ensure timely response to all escalations
  • Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals

Requirements:

  • Experience in data analysis, either professional experience or through education
  • Passionate about video content, online streaming platforms, online business, e-commerce
  • Desire to work in a fast-paced, challenging environment
  • Ability to thrive in a dynamic and ambiguous environment


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