Prime Video Catalog Quality Expert
hace 2 meses
We are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality of content for our customers.
Key Responsibilities- Develop and implement quality management systems to drive defect identification and reduction
- Collaborate with stakeholders to define and refine quality metrics and processes
- Coach and mentor a high-performing Quality System team to meet agreed objectives and deliver best practice results
- Communicate across all levels on operations and program progress, providing focused feedback loops for teams based on performance and quality data
- Conduct root cause analysis and error trend analysis to drive defect elimination and efficiency improvements
- Bachelor's degree or equivalent post-secondary degree (B-Tech preferred), or equivalent experience
- Experience in implementation of quality management systems (QMS)
- Excellent English written and verbal communication skills
- Minimum of 1-3 years' experience working in a quality environment and driven improvements through the application of Lean and/or Six Sigma tools and concepts
- Experience in or demonstrated ability to coach people/teams without formal responsibility and interacting and building rapport with teams of all levels
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience managing a project portfolio. Small/Medium Project management experience.
- Six Sigma Green Belt or Lean Certification
- Strong stakeholder management skills with ability to present findings to groups
- Self-starter capable to taking initiative and working with minimal direction
- Comfortable with data analysis and detailed investigation; able to coordinate workload
- Strong Analytical ability and problem solving skills
Amazon Support Services Costa Rica SRL is a leading provider of quality assurance services for the entertainment industry. We are committed to delivering high-quality content to our customers and are seeking a highly skilled Quality Expert to join our team.
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo{"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...
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