Prime Video Quality Assurance Specialist

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
Join the Prime Video Digi-Flex Operations Team

At Amazon Support Services Costa Rica SRL, we are at the forefront of redefining entertainment. Our mission is to shape the future of movies and television, ensuring that our customers have access to the content they desire.

About the Role
The Prime Video Digi-Flex Operations team is dedicated to collaborating with partners and utilizing both partner-facing and internal technologies to ingest content efficiently. We prioritize a seamless, defect-free experience for our customers across all devices.

Our team is committed to maintaining a high standard of quality and customer experience. We work closely with various stakeholders to define and uphold Prime Video's quality metrics and customer engagement strategies.

Your Responsibilities
As a Quality Expert, you will:

  • Facilitate the development and execution of the Quality Management System.
  • Document quality metrics and communicate root causes to stakeholders, ensuring lessons learned are applied.
  • Implement global risk management solutions.
  • Introduce innovative systems and procedures aimed at identifying and reducing defects.
  • Verify that quality metrics are met, triggering necessary corrective actions.
  • Lead a high-performing Quality System team to achieve objectives and drive continuous improvement.
  • Communicate effectively across all levels regarding operational and program progress.
  • Provide targeted feedback based on performance and quality data.
  • Conduct thorough Root Cause Analysis and Error Trend Analysis.
  • Drive defect elimination initiatives in collaboration with Operations and Program stakeholders.
  • Enhance efficiency by eliminating non-value-added processes and introducing automation.
  • Analyze business trends to proactively improve efficiency and quality.
  • Collaborate with software teams to prioritize feature needs for systems and tools.

Qualifications
Basic:

  • Bachelor's degree or equivalent experience (B-Tech preferred).
  • Experience in implementing Quality Management Systems.
  • Exceptional written and verbal communication skills in English.
  • A minimum of 13 years of experience in a quality-focused environment, utilizing Lean and/or Six Sigma methodologies.
  • Proven ability to coach teams and build rapport across various levels.
Preferred:
  • Familiarity with analytics and statistical tools such as SAS, PowerBI, SQL, and ETL DW concepts.
  • Experience with visualization tools like Tableau and SSRS.
  • Background in back-office operations and escalation management.
  • Project management experience in small to medium-sized portfolios.
  • Six Sigma Green Belt or Lean Certification.
  • Strong stakeholder management skills, with the ability to present findings effectively.
  • Self-starter with the capability to work independently.
  • Proficient in data analysis and detailed investigations.
  • Strong analytical and problem-solving skills.


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