Prime Video Quality Assurance Specialist
hace 4 semanas
At Amazon Support Services Costa Rica SRL, we are at the forefront of redefining entertainment. Our mission is to shape the future of movies and television, ensuring that our customers have access to the content they desire.
About the Role
The Prime Video Digi-Flex Operations team is dedicated to collaborating with partners and utilizing both partner-facing and internal technologies to ingest content efficiently. We prioritize a seamless, defect-free experience for our customers across all devices.
Our team is committed to maintaining a high standard of quality and customer experience. We work closely with various stakeholders to define and uphold Prime Video's quality metrics and customer engagement strategies.
Your Responsibilities
As a Quality Expert, you will:
- Facilitate the development and execution of the Quality Management System.
- Document quality metrics and communicate root causes to stakeholders, ensuring lessons learned are applied.
- Implement global risk management solutions.
- Introduce innovative systems and procedures aimed at identifying and reducing defects.
- Verify that quality metrics are met, triggering necessary corrective actions.
- Lead a high-performing Quality System team to achieve objectives and drive continuous improvement.
- Communicate effectively across all levels regarding operational and program progress.
- Provide targeted feedback based on performance and quality data.
- Conduct thorough Root Cause Analysis and Error Trend Analysis.
- Drive defect elimination initiatives in collaboration with Operations and Program stakeholders.
- Enhance efficiency by eliminating non-value-added processes and introducing automation.
- Analyze business trends to proactively improve efficiency and quality.
- Collaborate with software teams to prioritize feature needs for systems and tools.
Qualifications
Basic:
- Bachelor's degree or equivalent experience (B-Tech preferred).
- Experience in implementing Quality Management Systems.
- Exceptional written and verbal communication skills in English.
- A minimum of 13 years of experience in a quality-focused environment, utilizing Lean and/or Six Sigma methodologies.
- Proven ability to coach teams and build rapport across various levels.
- Familiarity with analytics and statistical tools such as SAS, PowerBI, SQL, and ETL DW concepts.
- Experience with visualization tools like Tableau and SSRS.
- Background in back-office operations and escalation management.
- Project management experience in small to medium-sized portfolios.
- Six Sigma Green Belt or Lean Certification.
- Strong stakeholder management skills, with the ability to present findings effectively.
- Self-starter with the capability to work independently.
- Proficient in data analysis and detailed investigations.
- Strong analytical and problem-solving skills.
-
Prime Video Quality Assurance Specialist
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo{"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...
-
Quality Assurance Engineer for Prime Video
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleAs a Quality Assurance Specialist for Digital Advertising at Amazon Support Services Costa Rica SRL, you will play a critical role in ensuring the highest quality of digital advertising for Prime Video's original and exclusive content. This includes award-winning shows and movies.This role is part of the Prime Video Original Series Marketing...
-
Quality Assurance Specialist
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoRole OverviewPrime Video is changing the way people watch movies and TV shows. As a Quality Assurance Specialist, you will be part of a team working on digital advertising for Prime Video's original and exclusive content. Our QA team works on behalf of millions of Amazon customers, ensuring that marketing placements meet our high-quality standards.Key...
-
Prime Video Catalog Associate, Digiflex
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryThe Content Quality Specialist for Amazon Prime Video will be responsible for performing a variety of tasks related to content quality for the video catalog. This includes checking and fixing metadata, performing quality checks on content, validating image quality, and ensuring a good user experience for content viewing on TV.Key...
-
Prime Video Quality Assurance Specialist
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJoin the Future of EntertainmentAt Amazon Support Services Costa Rica SRL, we are dedicated to transforming the landscape of entertainment. If you are passionate about influencing the future of film and television, we invite you to explore an opportunity where you can make a significant impact.About Prime Video Digi-Flex OperationsThe Prime Video Digi-Flex...
-
Quality Assurance Manager, Prime Video
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:We are seeking a highly organized and technically savvy Compliance Operations Lead to join our Prime Video team. As a key member of our Compliance, Trust and Safety team, you will be responsible for working with a global team to prevent violating content from appearing on the Prime Video platform.Key Responsibilities:Promote quality achievement...
-
Quality Assurance Specialist, WW Global Support Services
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Quality Assurance Specialist, WW Global Support ServicesPrime Video is revolutionizing the way people consume movies and TV shows. As a Quality Assurance Specialist, you will play a crucial role in ensuring our digital advertising meets Amazon's high standards for customer experience.Key Responsibilities:Own manual testing, cutting-edge...
-
Quality Assurance Specialist
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAs a Quality Assurance Specialist with Amazon Support Services Costa Rica Srl, you will be responsible for ensuring the quality of our digital advertising for Prime Video's original and exclusive content. With a focus on customer experience, you will work to deliver high-quality releases daily and continually improve our processes. Your attention to detail...
-
Prime Video Trust
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.Key ResponsibilitiesManage...
-
Prime Video Trust
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Support Services Costa Rica Srl is seeking a highly skilled Prime Video Trust & Safety Specialist to join our team. As a key member of our Trust & Safety team, you will be responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video and ensuring...
-
Quality Assurance Specialist
hace 3 días
San José, San José, Costa Rica Critical Mass A tiempo completo**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Critical Mass. This role involves monitoring production compliance to provided standards and guidelines, ensuring the highest quality of our output.**Key Responsibilities**Monitor production compliance to provided standards and guidelines.Check for copy alignment,...
-
Prime Video Catalog Quality Expert
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality of content for our customers.Key ResponsibilitiesDevelop and implement quality management systems to drive defect identification and reductionCollaborate with...
-
Prime Video Trust
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Trust & Safety Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Trust & Safety Specialist, you will be responsible for working with a global team to prevent violating content from appearing on Prime Video and ensuring customers can make informed viewing decisions.Key...
-
Quality Assurance Engineer, Digital Advertising
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Amazon Support Services Costa Rica SRL. As a Quality Assurance Specialist, you will play a critical role in ensuring the high-quality standards of our digital advertising for Prime Video's original and exclusive content.Key ResponsibilitiesDevelop and execute...
-
Localization Quality Assurance Specialist
hace 3 semanas
San José, San José, Costa Rica Lionbridge A tiempo completo{"h1": "Localization Quality Assurance Tester", "p": "At Lionbridge Games, we are seeking a skilled Localization Quality Assurance Tester to join our team. As a key member of our quality assurance team, you will play a crucial role in ensuring the quality and accuracy of game translations for global audiences. Your primary responsibility will be to evaluate...
-
Prime Video Catalog Quality Expert
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJoin Our Team as a Quality ExpertWe are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality standards for our customers.Key ResponsibilitiesDevelop and implement quality management systems to drive defect reduction and process...
-
Quality Assurance Specialist, WW Global Support Services
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob DescriptionAt Amazon Support Services Costa Rica SRL, we're revolutionizing the way people watch movies and TV shows. Our Prime Video platform offers a wide range of content on various devices, and we're looking for a skilled Quality Assurance Technician to join our team.Key ResponsibilitiesPerform manual testing on cutting-edge applications and products...
-
Quality Assurance Specialist
hace 3 días
San José, San José, Costa Rica Straumann Group A tiempo completoAbout the RoleAt Straumann Group, we are seeking a highly skilled Quality Assurance Specialist to join our team. This is an exciting opportunity to support and implement systems in the areas of validation, advanced quality, risk management, change control, and design and development.The ideal candidate will have a strong background in quality control or...
-
Prime Video Catalog Quality Expert
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Expert to join our Prime Video Digi-Flex Operations team. As a Quality Expert, you will play a critical role in ensuring the highest quality standards for our content and customer experience.Key ResponsibilitiesDevelop and implement quality management systems to drive defect identification and...
-
Quality Assurance Specialist
hace 1 día
San José, San José, Costa Rica Datasite A tiempo completoWe are seeking a skilled Quality Assurance Specialist to join our team in Heredia, Costa Rica. As a Quality Assurance Specialist, you will be responsible for planning, designing, and executing test processes, test plans, and test scripts. You will also design and implement automated and manual test suites for our products in an Agile environment.**Key...