Prime Video Catalog Process Expert
hace 2 semanas
At Amazon, we're revolutionizing the entertainment industry with Prime Video. As a Process Expert on our Digi-Flex team, you'll play a crucial role in shaping the future of content coverage and quality.
About the RoleWe're looking for a detail-oriented and analytical expert to help drive strategy and execution for content coverage, quality, and international expansion. As a Process Expert, you'll be responsible for:
- Providing end-to-end support for optimization of tasks related to day-to-day operations, team productivity, customer experience, and workforce metrics
- Working with the team to identify and implement solutions and pilots to drive process efficiencies
- Proactively gathering, analyzing, and sharing data with management to influence business decisions
- Analyzing defects and developing programs that fix root causes, escalating when required to drive closure
- Coaching and developing the team based on learnings and process improvement opportunities
- Working closely with tech teams to get all internal tool-related issues escalated and resolved
- Exhibiting and driving a culture of putting customers first
- Ensuring timely response to all escalations
To be successful in this role, you'll need:
- Bachelor's degree or equivalent post-secondary degree (B-Tech preferred), or equivalent experience
- 1+ years of program or project management experience
- Excellent English written and verbal communication skills
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
We're looking for candidates with:
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Knowledge of analytics and statistical tools such as SAS, PowerBI, SQL, and ETL DW concepts
- PMP Certification
- Six Sigma Green Belt or Lean Certification
- Strong stakeholder management skills with the ability to present findings to groups
- Self-starter capable of taking initiative and working with minimal direction
- Comfortable with data analysis and detailed investigation
- Able to coordinate workload
- Strong analytical ability and problem-solving skills
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