Amazon Support Specialist
hace 1 mes
About the Role
We are seeking a highly skilled and customer-focused Amazon Support Services Costa Rica SRL representative to join our team. In this role, you will provide top-notch support to our clients, helping them resolve issues and improve their experience on our platform.
Job Description
Your primary responsibility will be to handle customer inquiries via phone, email, and chat, providing timely and effective solutions to their problems. You will also work closely with our internal teams to identify and escalate systemic issues that require attention.
Key Responsibilities
- Provide exceptional customer service, resolving issues in a timely and professional manner.
- Work closely with internal teams to identify and escalate systemic issues.
- Stay up-to-date with product knowledge and market trends to ensure accurate and informative responses.
- Meet or exceed performance metrics, including first-call resolution and average handling time.
Requirements
To succeed in this role, you should have:
- A strong background in customer-facing roles, preferably in e-commerce or technical support.
- Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
- Technical proficiency in software applications, including Microsoft Office and internet browsers.
- The ability to work effectively in a fast-paced environment and adapt to changing business needs.
Preferred Qualifications
While not required, experience within a customer service/contact center environment would be an advantage. Business acumen in areas of e-commerce and retail is also beneficial.
Compensation and Benefits
This full-time position offers a competitive salary of $50,000 per year, paid bi-weekly. Additionally, we provide a range of benefits, including health insurance, 401(k) matching, and paid time off. We strive to create a positive and inclusive work environment, where our employees feel valued and supported.
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