Customer Service Excellence Specialist
hace 1 semana
About Nitel
Nitel is a leading provider of innovative communication solutions.
Salary Range
$65,000 - $90,000 per year, depending on experience and qualifications.
Job Summary
We are seeking an exceptional Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering world-class customer service and support to our clients.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to ensure seamless customer experience
- Proactively identify and address customer needs to drive retention and growth
- Develop and maintain strong relationships with customers and stakeholders
Requirements
- Bachelor's degree in related field (e.g., business, communications)
- 4+ years of experience in customer success, account management, sales, or project management
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- The satisfaction of making a meaningful impact on our customers' lives
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