Customer Service Excellence Specialist

hace 1 semana


San José, San José, Costa Rica Nitel A tiempo completo

About Nitel

Nitel is a leading provider of innovative communication solutions.

Salary Range

$65,000 - $90,000 per year, depending on experience and qualifications.

Job Summary

We are seeking an exceptional Customer Support Specialist to join our team. As a key member of our customer success team, you will be responsible for delivering world-class customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Collaborate with internal teams to ensure seamless customer experience
  • Proactively identify and address customer needs to drive retention and growth
  • Develop and maintain strong relationships with customers and stakeholders

Requirements

  • Bachelor's degree in related field (e.g., business, communications)
  • 4+ years of experience in customer success, account management, sales, or project management
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive team environment
  • The satisfaction of making a meaningful impact on our customers' lives


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