Customer Excellence Readiness Specialist
hace 2 semanas
As a Customer Excellence Readiness Specialist, you will play a crucial role in supporting the Customer Excellence Organization in planning, execution, and preparedness of new product releases. Your responsibilities will include maintaining existing business programs, ensuring data fluency, and collaborating with cross-functional teams to drive business outcomes.
The ideal candidate will have experience maintaining business programs, be detail-oriented, and possess excellent analytical skills. You will report to our Senior Manager, CE Product Readiness, and will be responsible for executing key business processes, including meeting minutes and content, leadership communications, and recaps.
You will also be required to maintain visibility of key business metrics for line of business leadership, collaborate with supporting teams for the line of business processes, and maintain visibility for leadership into the lines of business portfolio of projects, roadmap, and programs.
To be successful in this role, you will need to have 2+ years of experience maintaining a program that includes changes to process, people, and technology, 2+ years of experience working with data sets, and familiarity with project management principles and methodologies.
We offer a range of benefits, including fully paid Health & Life insurance for full-time employees and family members, a monthly stipend to support your work and productivity, 12 days paid Vacation + Flexible Time Away Program, 20 weeks fully paid Maternity Leave, 12 weeks fully paid Paternity/Adoption Leave, and Personal paid Volunteer Day to support our community.
As a valued member of our team, you will have opportunities for professional growth and development, including access to LinkedIn Learning online courses, Company Funded Perks, including a counseling membership and your own personal Smartsheet account, and Teleworking options from any registered location in Costa Rica (role specific).
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