Product Support Expert for Global Projects

hace 1 mes


San José, San José, Costa Rica Datasite A tiempo completo
Unlock Your Potential with Datasite

We're seeking a skilled Product Support Specialist to join our team and play a vital role in delivering exceptional support to our global clients. If you have a passion for problem-solving, excellent communication skills, and a desire to make a difference, this could be the opportunity for you.

About the Role

This is a dynamic position that requires a strong sense of integrity, commitment to customer satisfaction, and a passion for excellence. As a Product Support Specialist, you'll provide top-notch support to our clients, troubleshooting issues, answering user questions, and collaborating with other team members to achieve timely resolutions.

You'll also have the opportunity to develop your knowledge of industry use cases and workflow, as well as build positive relationships with our customers. Our ideal candidate has expert fluency in both Spanish and English, with Portuguese fluency strongly preferred but not required.

Key Responsibilities
  • Provide product support by assisting customers with simple to moderately complex questions and problems
  • Troubleshoot issues to resolution and directly answer user questions
  • Collaborate with other team members to achieve timely resolution
  • Provide advice and training to customers on Datasite products via phone and web meetings
  • Assist customers in the setup and configuration of projects and features within Datasite products
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud
  • Build positive relationships with customers
  • Develop knowledge of industry and customer use cases and workflow
Requirements

To succeed in this role, you'll need:

  • A high school diploma
  • Expert fluency in both Spanish and English
  • Portuguese fluency strongly preferred but not required
  • Strong technical aptitude and learning agility
  • 1-3 years previous experience in a client service or product support environment
  • Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
  • Intermediate Excel skills required including experience using functions such as VLOOKUP
  • Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance
  • Independent problem-solving and troubleshooting skills
  • Ability to work well in a team collaboration environment
  • Excellent organizational skills and attention to detail

Estimated Salary: $65,000 - $85,000 per year

Datasite offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you're passionate about providing exceptional support to our global clients, we encourage you to apply.



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