Global Product Support Ambassador
hace 2 días
Datasite, a leader in M&A and high-value transactions, is seeking a skilled Product Support Specialist to join our team.
About Us
We deliver projects in over 170 countries, and our success is built on the expertise of our team members. As a Product Support Specialist, you will be instrumental in enhancing our clients' experience.
Job Overview
This hybrid role combines office work in Heredia, Costa Rica, with remote opportunities. You will provide exceptional support to our global clients, ensuring their product and service needs are met.
Key Responsibilities:
- Exhibit integrity and a commitment to customer satisfaction
- Provide top-notch product support through phone and web meetings
- Troubleshoot issues and directly answer user questions
- Collaborate with team members to achieve timely resolution
- Develop knowledge of industry use cases and workflow
- Delight customers through every interaction
Requirements:
- Bachelor's degree preferred; high school diploma required
- Expert fluency in Spanish and English
- Strong technical aptitude and learning agility
- 1-3 years of client service or product support experience
- Excellent communication and problem-solving skills
- Intermediate Excel skills, including VLOOKUP experience
Salary and Benefits:
Estimated salary: $60,000 - $80,000 per annum, depending on location and experience.
As a valued member of our team, you can expect a comprehensive benefits package, including opportunities for growth and development.
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