Latam Service Ambassador Analyst

hace 2 meses


San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Service Ambassador Analyst will deliver exceptional customer experiences for Meetings, External Engagements, & Travel (MEET) customers across LATAM.

This role will work closely with the Regional MEET Service Ambassador Manager to implement MEET's customer experience model, address customer needs and issues, and escalate issues appropriately.

The Service Ambassador Analyst will also support the execution of key events, ensuring a seamless end-to-end experience for commercial stakeholders.

KEY RESPONSIBILITIES

  • Provide best-in-class customer experiences for MEET customers
  • Implement MEET's customer experience model
  • Address customer needs and issues
  • Escalate issues appropriately
  • Support the execution of key events

QUALIFICATIONS

  • Highly customer- and service-minded
  • Comprehensive knowledge and expertise in the technology landscape that supports MEET
  • Strong written and verbal communication skills
  • Ability to cooperatively function with other service ambassador analysts
  • Project management experience with change management and communications for regional organizations

EDUCATION

  • Typical Years of Experience: 2 years for BA / BS of experience in customer focused operations with and risk (including audit and/or finance experience)
  • Minimum of bachelor's degree in Business, Finance, Analytics, or a related discipline

Fluency in English and Spanish is a must; Portuguese and additional languages preferred.



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