Regional Service Ambassador Lead

hace 2 meses


San José, San José, Costa Rica Pfizer A tiempo completo
Job Title

Regional Service Ambassador Lead - Americas

About the Role

The Regional Service Ambassador Lead - Americas is responsible for overseeing the customer experience in The Americas. This role will design and implement a standardized service model to ensure seamless customer interactions across the region.

Key Responsibilities

  • Design and implement a customer experience strategy in The Americas
  • Ensure Regional Service Analysts and In-Market Service Ambassador Managers address customer needs in a timely manner
  • Monitor customer experience metrics and identify areas for improvement
  • Proactively identify ways to promote MEET services and work with MEET to address business needs
  • Lead a team of 10-15 Regional Service Analysts based in Escazu, Costa Rica

Requirements

  • Highly customer- and service-minded
  • Expertise in the technology landscape that supports MEET
  • Strong written and verbal communication skills
  • Ability to lead and motivate others
  • Project management experience with change management and communications for regional organizations


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