Regional Service Ambassador Lead
hace 2 meses
Regional Service Ambassador Lead - Americas
About the Role
The Regional Service Ambassador Lead - Americas is responsible for overseeing the customer experience in The Americas. This role will design and implement a standardized service model to ensure seamless customer interactions across the region.
Key Responsibilities
- Design and implement a customer experience strategy in The Americas
- Ensure Regional Service Analysts and In-Market Service Ambassador Managers address customer needs in a timely manner
- Monitor customer experience metrics and identify areas for improvement
- Proactively identify ways to promote MEET services and work with MEET to address business needs
- Lead a team of 10-15 Regional Service Analysts based in Escazu, Costa Rica
Requirements
- Highly customer- and service-minded
- Expertise in the technology landscape that supports MEET
- Strong written and verbal communication skills
- Ability to lead and motivate others
- Project management experience with change management and communications for regional organizations
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